Travel Agent

About the role

Ascot Travel is expanding and we are seeking a fully experienced and enthusiastic Travel Agent to join our team. This is a full-time position that offers an exciting opportunity to help customers plan unforgettable holidays and business trips. As a Travel Agent, you will be at the heart of our business, providing expert travel advice, booking arrangements, and outstanding customer service. This role is crucial to maintaining Ascot Travel's reputation as a trusted travel partner in the community.

What you'll be doing

• Consulting with customers to understand their travel needs, preferences, and budget requirements

• Researching and recommending suitable travel destinations, accommodation, and transportation options

• Booking flights, hotels, car rentals, tours, and other travel services

• Providing customers with detailed itineraries, travel documentation requirements, and visa information

• Arranging travel insurance and other ancillary services to ensure comprehensive travel protection

• Processing payments and managing customer accounts accurately

• Staying updated on travel regulations, special offers, and new destinations to provide current advice

• Handling customer inquiries and resolving any travel-related issues or complaints professionally

• Building and maintaining strong relationships with customers to encourage repeat business

• Meeting sales targets and contributing to the overall success of the business

What we're looking for

• Experience working as a Travel Agent or in a customer-facing role for a minimum of 5 years

• Proficiency in using travel booking systems and Global Distribution Systems (GDS) such as Amadeus, Galileo, or Sabre

• Strong knowledge of international and domestic travel destinations, visa requirements, and travel regulations

• Strong airfare knowledge - Fares and Ticketing strongly desired

What we offer

• Monday to Friday, 8:30 am – 4:00 pm – no weekends or public holidays.

• Competitive remuneration based on experience.

• Ongoing professional development and industry training.

• Access to exclusive travel discounts and industry benefits.

• Opportunities to participate in familiarisation trips with leading travel partners.

• A collaborative, supportive, and positive team environment.

• A friendly, family-oriented workplace where everyone is valued and supported.

• Exposure to the latest travel products, destinations, and booking technologies.

• A workplace that values work-life balance and recognises individual contributions and achievements. Competitive remuneration based on experience.

• No weekends

About us

We pride ourselves on providing a high level of personalised service, attention to detail, and genuine care throughout every step of the journey. From the first conversation to the moment our clients return home, we take the pressure out of travel planning and ensure every detail has been carefully considered. Behind the scenes, we are a close-knit team who genuinely support one another. We work collaboratively, share our knowledge, and step in to help each other whenever needed. We believe a positive workplace creates a better experience for our clients, which is why we have built a fun, caring, and welcoming environment where both our team and our clients feel valued.

At Ascot Travel, we work hard, love what we do, and bring great energy into the office every day. We want every client who walks through our doors to feel welcomed, looked after, and confident that they are in expert hands.