Intake Coordinator

Make a difference in disability! At SACARE we deliver peace of mind, no matter the path. We have been innovating and genuinely raising the standard of care for people living with disabilities for 27 years, a commitment we made as a South Australian family-owned business well before the NDIS existed. Across diverse disciplines, we employ over 450 team members in SA, and we continue to grow in a time of change. Our reputation for thinking differently about service delivery and as an employer of choice sets us apart from other service providers and our employees across the organisation.

About the opportunity:

Join our ever-growing team at SACARE as an Intake Coordinator today! We are currently on the lookout for an Intake Coordinator to work either Full Time across our accommodation and community services.

Based at our head office in Broadview, the successful candidate will be responsible for:

• Managing daily enquiries and service requests within appropriate turn-around times and with a person-centred approach.
• Vacancy, pipeline, and waitlist management.
• Daily monitoring of the referrals inbox.
• Collating and gathering relevant documentation from participants and other relevant stakeholders, to determine eligibility to receive SACARE’s services.
• Accurate data management ensuring participant privacy and confidentiality.
• Maintaining accurate records in a Client Relationship Management System (CRM) for weekly reporting purposes.
• Creating and facilitating the development/scheduling of:

       -  Service agreements

       -  Quotations

       - Community visits with potential participants (face-to-face where possible)

       - Initial Support Needs and Risk Assessments

• Collaborating with SACARE’s NDIS Specialist, finance, client services, scheduling and service co-ordination teams, and supported accommodation managers to ensure a timely and effective transition period.
• Participating in various information sessions with the community.
• Attending various internal and external networking events, including exhibiting at expo’s for increased referral sources.
• Stakeholder/referrer relationship management (support coordinators, plan managers, hospital discharge planners, social worker teams, other referrers)
• Collaborating with the Business Development Manager and the Marketing team to develop targeted campaigns, including EDM’s, Social Media posts and networking activities to assist in increasing referrals.

To be considered for the role, candidates need to have:

• Qualifications in Cert IV in Business and/or Community Services (or relevant demonstrated experience).
• NDIS Workers Check and Working with Children Check (Mandatory)
• Excellent administrative, time management and organisational skills.
• Demonstrated experience working within the Disability sector (or Community Services sector), including knowledge of NDIS and DHS standards.
• Understanding of up-to-date Disability related legislation, policy and processes.
• Ability to work autonomously, set own priorities and work to deadlines.
• Ability to work collaboratively and influence a range of internal and external stakeholders, including colleagues, participants, families/carers/guardians.
• Demonstrated problem-solving abilities and high degree of initiative.
• High degree of professionalism, optimism, and resilience.
• Excellent interpersonal and communication skills with the ability to work with individuals from all socio-economic and cultural backgrounds
• Current unrestricted Driver’s Licence (mandatory)
• COVID-19 Vaccination

What’s in it for you?

At SACARE we pride ourselves on having a fun, engaging, and comfortable workplace for our Staff and support them as much as we can! Check out some of the benefits of working at SACARE:

• Competitive remuneration package
• Dog friendly office
• Flexible working environment
• Onsite gym 
• Discounts with health insurance
• Social events
• Great team culture (we work hard and make sure we have fun along the way)
• Use of a company pool vehicle – Policies apply

Some out of hours work may be required, as is the flexibility to work across multiple SACARE worksites, as required.

If you are interested in becoming a part of an exceptionally supportive organisation that challenges the status quo and drives innovation across the industry, please apply now!

 **Please note all applicants must be permitted to work in Australia. ** 

SACARE is an Equal Opportunities employer. We have a duty of care to ensure you are not knowingly placed in a role that risks your work health and safety and has specific roles that may, given their genuine occupational requirement fall under an exemption under Section 34 (2) of the Equal Opportunity Act, (SA) 1984 (the Act). 

SACARE is committed to child safety, safeguarding and zero tolerance. We take seriously our responsibility to ensure the safety and well-being of all children, young people and adults we support. All applicants and employees must provide mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.