Administration Officer, Emergency Department

Join our fast-paced Ryde Hospital Emergency Department team and play a vital role in supporting patient care at the frontline. With a major redevelopment scheduled for completion in late 2027, this is a unique opportunity to be part of an evolving service as we move towards a modern, purpose-built facility designed to meet the future healthcare needs of our community.

Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 4
Remuneration: $40.33 - $41.53 per hour
Hours Per Week: 24
Requisition ID: REQ686500

Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.

NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.

Where you'll be working
Ryde Hospital Emergency Department Administration Team

Ryde Hospital is having an incredible $479 million complete hospital redevelopment that will transform the delivery of healthcare for the Ryde local community.

The Ryde Hospital Redevelopment will result in new health facilities and enhanced services including emergency, ICU/critical care, inpatient units, outpatient/ambulatory care services and much more.

Construction commenced in early 2023, and will provide you with a wonderful and exciting opportunity to be part of the Ryde team to change the future health services for the Ryde Community completely.

 
What you'll be doing
The Patient Services Admission Officer, Emergency Department (ED) is responsible for the timely admission  
(administrative) and/or transfer of all patients who present to Emergency Department. The position plays a pivotal role in interviewing, correctly classifying patients and providing accurate and timely information about using private health insurance within the public hospital system. Other general Emergency Department administrative functions which also includes providing switchboard relief.  

The Patient Services Admission Officer (ED) is part of a wider Administration and Patient Services Unit that supports and works with the Integrated Booking Unit and Revenue Department.  

The Patient Services Admissions Officer (ED) will work under broad supervision but will be required to take some independent action. Scope exists for exercising initiative in the application of established work practices and procedures. Decisions affecting the overall function and management of the Clerical and Admission functions will remain the responsibility of Administration and Patient Services Manager and Nurse Manager (ED).

Other general Emergency Department administrative functions which also includes providing switchboard relief and scheduling outpatient orthopaedic appointments.

People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.

Candidates will need to meet the following criteria: