Warehouse Assistant/ Customer Service

Welcome to Criterion Industries!

At Criterion, we don’t just offer jobs—we build careers. As a fast-growing, family-owned company with over 40 years in the industry, we take pride in delivering high-quality aluminium partitioning systems, sliding systems, doors, and hardware accessories to the commercial and residential building sectors.

Our Leichhardt branch is a bustling hub near Sydney CBD, combining warehouse operations with a busy Trade Desk. We’re looking for a hands-on, customer-focused multitasker to join our team – someone who thrives equally in the warehouse and on the front lines with customers.

Why You’ll Love This Hybrid Role

This is your chance to diversify your skills in a dynamic environment where no two days are the same. You’ll split your time between:

✔ Warehouse operations – Cutting materials, managing stock, and maintaining a safe workspace.

✔ Trade Desk customer service – Assisting builders, architects, and tradespeople with orders, quotes, and product advice.

Ideal for candidates who:

Enjoy both physical work and customer interaction

Want to build long-term skills in logistics and sales support

Thrive in a fast-paced, team-driven environment

What You’ll Be Doing

Warehouse Core Duties

• Operate machinery to cut materials to length (full training provided)
• Maintain organized stock bays and a clean, safe workspace

Trade Desk Responsibilities

• Assist customers with orders, pickups, and product inquiries
• Provide basic technical advice on partitioning systems and hardware
• Keep retail displays fully stocked and customer-ready

Team Collaboration

• Work with sales, logistics, and manufacturing teams to resolve issues
• Step in to support either area during peak times

What You’ll Bring

• Physical stamina – Handle materials and be on your feet all day
• Customer service mindset – Friendly, patient, and solution-oriented
• Attention to detail – Precision in cutting materials and processing orders
• Team player attitude – Willing to pivot between warehouse and desk duties

No prior machinery experience? We’ll train you!

What’s in It for You?

• Competitive hourly rate (starting at $35p/h base + super + bonuses) – Competitive pay for your dual-role skills
• Stable Monday-Friday shifts – 6 AM–4 PM (no weekends)
• Skills development – Master machinery operation AND customer service
• Full uniform provided – Dress for the job with quality gear
• Supportive team – Work with people who’ve got your back

Ready to Apply?

If you’re a practical problem-solver who enjoys helping people, this is your perfect role. We’re open to:

• Warehouse workers wanting to gain customer service experience
• Retail/hospitality staff comfortable with physical work
• Career-changers eager to learn new skills

Apply now – Let’s discuss how your background fits this unique opportunity!