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Axiom Holographics
About the role
What We’re Looking For
To be successful in this role, you will have:
Friendly and engaging customer service skills
A good talker
Eagerness to upsell and increase revenue
Clear and well-mannered communication
A positive, humble, and team-focused attitude
Confidence handling money and basic transactions
Ability to stay calm and work efficiently during busy periods
Initiative to identify and complete tasks without being prompted
A Blue Card or ability to obtain one
Key Responsibilities
Greet and assist guests with ticketing, check-in, and enquiries in a friendly and professional manner
Clearly explain the experience and support families and children during their visit
Follow mandatory upselling processes, including birthday promotions and approved sales scripts
Operate venue equipment and assist with session flow and crowd management
Maintain cleanliness and presentation of the centre throughout the day
Follow opening/closing procedures and report any issues or hazards
Escalate complaints, refunds, and technical issues to management
Work safely, follow procedures, and maintain a positive team attitude
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