Experienced Customer Relationship Specialist – Parramatta

Collections & Investigations Contact Centre

📍 Parramatta

🏢 Collections (Call Centre &Customer Service)

🕒 Full-Time

💰 Salary + Super + Earn Uncapped Bonuses 

👉 Vibrant culture, quarterly awards, team events, and wellbeing initiatives

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🚈 Parramatta CBD location – a short walk to the station, shops & eateries

🕒 Monday–Friday, 8:30AM–5:00PM (no weekends or late nights!)

🖥️ ·Proven experience in collections, financial services, or similar

💰 Uncapped bonuses 

Looking to take your collections or financial services career to the next level?

Join Complete Credit Solutions (CCS) as an experienced Customer Relationship Specialist in a growing Australian business, established in 2012, where your experience is recognised, rewarded, and developed.

About the Role

As a Customer Relationship Specialist, you’ll play a key role in supporting customers with overdue accounts:

• Manage and optimise a portfolio of overdue accounts from leading Australian institutions with a proactive, solutions-focused approach
• Use advanced skip tracing tools and techniques to relocate and connect with customers
• Conduct high-quality inbound and outbound conversations, uncovering customer needs and negotiating sustainable repayment outcomes
• Apply your experience to handle complex or sensitive cases with confidence and professionalism
• Drive performance through strong commercial judgement while maintaining strict compliance standards
• Build rapport and create trusted, long-term customer relationships

Skills & Experience:

• Proven experience in collections, financial services, or similar
• Strong verbal communication skills and confidence speaking on the phone
• Negotiation and influencing skills
• Emotional intelligence/empathy when dealing with customers
• Resilience – you can handle challenging conversations in a high-volume call centre environment
• Motivation to achieve targets and grow your earnings
• Attention to detail, data accuracy, and willingness to learn compliance requirements

What we offer

• Competitive Salary aligned with your experience
• Fully paid training + career progression pathways
• Uncapped monthly incentives – your performance directly drives your earnings
• Regular team events, quarterly awards and annual Christmas party.

If you’re an experienced professional ready to make an impact, grow your career, and maximise your earning potential, we want to hear from you.

We are committed to an inclusive recruitment process and workplace. We welcome applications from all backgrounds and provide reasonable adjustments to support candidates through the recruitment process.

Apply now with your resume.

Next intake:  Monday, 27 July 2026

Call or text 0410 647 564 if you have any questions.