Wholesale Support Aussie Expert

As our Wholesale Support Aussie Expert, you’ll play a critical role in delivering exceptional support to our customers and empowering our internal teams. You’ll work closely with team leaders, management, business consultants, field technicians, and customers to ensure smooth operations, high service standards, and a best-in-class support experience.

If you thrive on solving complex problems, mentoring others, and making systems and processes better, this could be the role for you.

Excited to grow your career?

 

We value our talented employees, and whenever possible strive to help one of our team to grow professionally.

 

Our people make all the difference in our success.

Let’s talk about you!

• Strong understanding of the Business Telecommunications industry and associated products, including FTTN/C, Fibre, and TC1/2/4.
• Previous exposure to NBN products, services, and provisioning processes would be highly beneficial.
• Hands-on experience with business-grade networking equipment, such as Cisco ISR, Fortinet Firewalls, and Cisco Meraki.
• Solid knowledge of both basic and advanced networking technologies and protocols, including QoS, MPLS, IPSEC, BGP, OSPF, VLANs, VRF, SD-WAN, and Layer 2.
• Experience with managed services, including Cloud Connect, Hosted Phone Systems, and Managed Routing & Switching.
• Relevant technical certifications, such as CCNA, NSE4, or CompTIA A+ Networking.
• Experience providing technical support in a call centre or similar environment.

If this role speaks to you, hit the apply button to submit your application! Or if you feel you still have a bit more to learn - reach out to the assigned Recruitment Business Partner (found on right-hand side of the advert) and they’ll provide you with some insights on ways to progress and upskill within Aussie.