Wholesale Support Aussie Expert

As our Wholesale Support Aussie Expert, you’ll play a critical role in delivering exceptional support to our customers and empowering our internal teams. You’ll work closely with team leaders, management, business consultants, field technicians, and customers to ensure smooth operations, high service standards, and a best-in-class support experience.
If you thrive on solving complex problems, mentoring others, and making systems and processes better, this could be the role for you.
Let’s Talk About YouStrong understanding of the Business Telecommunications industry and associated products, including FTTN/C, Fibre, and TC1/2/4.Previous exposure to NBN products, services, and provisioning processes would be highly beneficial.Hands-on experience with business-grade networking equipment, such as Cisco ISR, Fortinet Firewalls, and Cisco Meraki.Solid knowledge of both basic and advanced networking technologies and protocols, including QoS, MPLS, IPSEC, BGP, OSPF, VLANs, VRF, SD-WAN, and Layer 2.Experience with managed services, including Cloud Connect, Hosted Phone Systems, and Managed Routing & Switching.Relevant technical certifications, such as CCNA, NSE4, or CompTIA A+ Networking.Experience providing technical support in a call centre or similar environment.

Why work for Aussie? Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!Our fantastic culture lives and breathes our values:Don't be ordinary, be awesomeThink BIGNo bullsh*tBe good to peopleHave fun
We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.
But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.The good stuff 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)Discounted internet up to the value of $109 per month20% off our Mobile servicesDay to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many moreCelebrating you! With monthly rewards and recognitionInternal training and resources for you to continue to learn, grow and achieve your career goalsYearly allowance for amazing Aussie merchFitness Passport for access to multiple gyms and pools across Australia
Ready to join?Hit the apply button to submit your application and our fantastic team will be in touch!Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.If you have any questions, get in touch today with our team at careers@team.aussiebroadband.com.au
Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!