Customer Service Representative

About Speedpanel

Speedpanel is a leading Australian manufacturer of innovative fire-rated and acoustic wall systems, proudly supplying major construction projects nationwide.

Are you passionate about delivering industry leading customer service, building lasting relationships, and working within a dynamic and safety-conscious environment? We are seeking an enthusiastic and motivated Customer Service Representative to join our growing team in Bayswater!

About the Role

This isn’t just another customer service role, it’s a chance to get involved in a growing business and play a key part in how we service and grow our Victorian and interstate customer base. As our new Customer Service Representative, you’ll be working at the centre of our operations. You’ll become the trusted point of contact for customers, providing advice, managing enquiries, and ensuring smooth, end-to-end order processing.

This role collaborates closely with our external sales team, and provides the opportunity to develop transferable skills in customer management, project coordination, and product knowledge. As our organisation continues to expand, you’ll be well positioned to grow with us and progress your career as part of a business that’s investing heavily in the future.

Key Responsibilities

Internal Sales & Customer Service

• Deliver an unparalleled customer experience by ensuring accurate order entry and prompt processing.

• Manage customer accounts and drive business growth and retention.

• Develop and maintain comprehensive customer project schedules.

• Build strong, lasting customer relationships.

• Respond quickly and efficiently to inquiries regarding stock availability, delivery timelines, and payment requirements.

• Escalate customer issues or complaints to the Internal Sales Manager as appropriate.

Order & Process Management

• Accurately process customer orders within established time frames while managing multiple tasks and priorities in a dynamic environment.

• Collaborate with teams and stakeholders to ensure timely deliveries.

• Oversee the full order life cycle to avoid delays or errors.

• Prepare detailed account status reports and ensure documentation is complete, accurate, and aligned with operational requirements.

About You

• Demonstrated experience in building effective relationships

• Outstanding communication and interpersonal skills.

• Strong attention to detail with excellent problem-solving abilities.

• Adept in managing multiple priorities in a fast-paced environment.

• Possess a proactive with a commitment to continues learning and growth.

• Experience with CRM and/or ERP systems will be highly regarded.

Why Join Speedpanel?

• Join a company that genuinely values people, safety, innovation, and quality

• Competitive hourly rate with opportunities for overtime

• Enjoy onsite parking, modern facilities, and an additional day off each year

• Access ongoing training and professional development to support your career growth

• Benefit from employee wellbeing and rewards programs, including our Employee Assistance Program (EAP), Flare Rewards for everyday savings, and participation in our Employee Share Plan.

Built for Safety. Designed for Sustainability. Apply today!

Please note, agency referrals are not being considered at this stage.

Speedpanel is an equal opportunity employer, committed to building a diverse and inclusive workforce. We value and respect diversity and encourage applications from people of all backgrounds and abilities.

Eligibility:

As part of our commitment to safety and compliance, candidates are required to complete a pre-employment medical assessment, including drug and alcohol screening, verification of legal right to work in Australia, and possession of a valid National Police Clearance.