Patient Services Officer - Patient Travel Assistance Scheme

The Patient Travel Assistance Scheme (PTAS) Team within the Department of Health Tasmania is dedicated to supporting Tasmanians who need to travel to access essential specialist medical services. The team works closely with patients, healthcare providers, and regional services to assess applications, provide guidance on eligibility, and facilitate travel and accommodation assistance in accordance with PTAS guidelines. Committed to delivering responsive, compassionate, and customer-focused service, the team helps reduce barriers to healthcare access while ensuring accurate administration and efficient support for patients across the state.

• Establish eligibility of patients and their escorts for financial assistance for travel and accommodation under the PTAS.
• Receive and effectively managing all incoming telephone, email and face to face patient travel enquiries.
• Facilitate airline and accommodation reservations for patients and approved escorts.

• Understanding of the Patient Travel Assistance Scheme (PTAS), or the ability to acquire such knowledge.
• High level of interpersonal and communication skills, with the ability to liaise effectively with clients and staff at all levels.
• Demonstrated keyboard and computer skills, including the ability to be trained in finance database operations and patient information systems.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Fixed term, casual, position working as and when required, commencing as soon as possible for approximately 12 months. 

*Notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

$68,854 to $73,947 pro rata per annum. Our Employer 12% superannuation contribution is on top of this amount. Plus 25% Casual Loading - Equivalent of $43.38 to $46.59 per hour.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2025.

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Note: - Please refer to the Application Guide for more information of pre-employment check.

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties: 

• Patient Services Officer - PTAS (Band 2).docx

Application Guide:  

• Applicant Guide.docx

Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

*applications from Recruitment agencies will not be accepted for this role

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Debbie Singline
Manager - Patient Travel Assistance Scheme (PTAS)
03 6777 6***
***************@ths.tas.gov.au