Team Leader - Complex Disability Support

At Sunnysights Independent Living, we believe every person deserves to live a life of dignity, choice, and opportunity. We are recognised for delivering exceptional Supported Independent Living (SIL) services to participants with complex disabilities, high-intensity support needs, and challenging behaviours.

We are seeking an experienced, compassionate and highly capable Complex Team Leader to lead one of our dedicated SIL teams in the Ocean Shores region.

This is an exciting leadership opportunity for someone who thrives in a fast-paced environment, enjoys mentoring others, and is passionate about delivering exceptional participant outcomes while maintaining the highest standards of clinical governance, compliance and person-centred practice.

Key Responsibilities:

• Lead, mentor and coach a team of Disability Support Workers to deliver exceptional person-centred supports.

• Ensure participants receive safe, respectful and high-quality support that promotes choice, independence and dignity.

• Oversee the implementation of Individual Support Plans, Behaviour Support Plans, Clinical Care Plans and Risk Assessments.

• Demonstrate a strong understanding of restrictive practices, ensuring all regulated restrictive practices are implemented strictly in accordance with Behaviour Support Plans, legislative requirements, NDIS Quality and Safeguards Commission standards, and organisational policies.

• Monitor the use of restrictive practices, support staff to implement strategies safely and consistently, and promote the reduction and elimination of restrictive practices through positive behaviour support approaches.

• Work collaboratively with Behaviour Support Practitioners, allied health professionals, families and guardians to ensure behaviour support strategies are implemented effectively and participant rights are upheld.

• Monitor participant outcomes and ensure support strategies are implemented consistently across the team.

• Provide leadership in the delivery of high-intensity supports including mealtime management, medication administration and complex personal care.

• Facilitate team meetings, reflective practice sessions and ongoing professional development.

• Maintain accurate documentation, case notes, incident reporting and service records in accordance with organisational and legislative requirements.

• Ensure compliance with the NDIS Practice Standards, NDIS Code of Conduct, Work Health and Safety legislation, and organisational policies.

• Build strong collaborative relationships with participants, families, guardians, allied health professionals and external stakeholders.

• Identify risks, lead incident management and investigations where appropriate, and contribute to continuous quality improvement initiatives.

About You:

You are an experienced Disability Team Leader who is calm under pressure, solution-focused and passionate about supporting both participants and staff to succeed.

You will bring:

• Demonstrated leadership experience within the disability, community or health sector.

• Extensive experience supporting people with complex disabilities and high-intensity support needs.

• Sound knowledge of Positive Behaviour Support and trauma-informed practice.

• Strong understanding of the NDIS Practice Standards and Quality & Safeguards Framework.

• Excellent communication, coaching and conflict resolution skills.

• High level organisational skills with the ability to prioritise competing demands.

• Strong computer skills and experience using electronic care management systems.

• A commitment to continuous improvement and delivering outstanding participant outcomes.

• Previous experience in a leadership or supervisory role within the disability sector.

• Strong knowledge of the NDIS and the disability support framework.

• Excellent communication, interpersonal, and problem-solving skills.

• Demonstrated ability to lead and motivate a team in a collaborative environment.

• Compassionate, client-focused approach with a commitment to enhancing the lives of individuals with disabilities.

Essential Qualifications & Experience:

• Experience working with participants who have complex disabilities and behaviours, including verbal escalations.

• Certificate III in Disability, Community Services, or related field (or working towards).

• Current First Aid and CPR certification.

• NDIS Worker Screening Check & Working With Children Check (or willingness to obtain).

• Valid Australian Driver’s License & comprehensive insurance certificate.

 At Sunnysights, our people are our greatest asset. We invest in developing exceptional leaders who share our commitment to quality, integrity and participant-centred care. If you are an experienced leader with a passion for making a positive impact in the disability sector, we would love to hear from you! Please submit your resume and cover letter outlining your qualifications and experience.