Operations Development Coordinator

About El Jannah

Since 1998, El Jannah has been serving up legendary charcoal chicken with heart. More than two decades on, our bold flavours, generous portions and energetic restaurants continue to create memorable experiences that guests love across Australia. We’re one of the fastest growing restaurant brands in the country, with new stores opening and new markets opening up all the time. Our people are the heart of that growth, and there’s never been a better time to be part of it.

About the Role

This is a behind-the-scenes role that has a very visible impact. As our Operations Development Coordinator, you’ll support the creation, refinement, and rollout of the operational processes, systems, and tools that keep El Jannah’s restaurant network running consistently and at its best. You’ll work closely with the Operations Development Manager and collaborate across teams including L&D, Marketing, IT, and Property, contributing to everything from SOP development and equipment trials to operational communications and digital tools. If you’re highly organised, love getting things done properly, and want to work somewhere your work actually reaches hundreds of people across a growing national network, this role is for you.

What You’ll Be Doing

• Coordinating the rollout of new operational SOPs, campaigns, menu changes, and equipment updates across the network
• Facilitating pilots and product and equipment trials, including setup, feedback collection, and reporting
• Developing and maintaining training manuals, checklists, process maps, SOPs, and visual aids
• Collaborating with the L&D and Marketing teams to integrate content into e-learning platforms
• Conducting on-site training where required for process rollouts or new restaurant openings
• Supporting the implementation and optimisation of digital operational tools including LMS, audit systems, and task checklists
• Supporting reporting and analysis for key operational initiatives and metrics
• Maintaining internal databases, documentation archives, and records of SOP updates
• Drafting operational communications including memos, newsletters, campaign briefs, and initiative rollouts
• Building strong relationships with restaurant teams, the Support Office, and Franchise Partners to keep everyone aligned

What We’re Looking For

• Minimum 2 years in a coordinator or administrative role, with hospitality or QSR experience preferred
• Exposure to systems implementation, process documentation, or restaurant operations highly desirable
• Strong project coordination and time management skills
• High attention to detail and the ability to manage competing priorities without dropping the ball
• Strong interpersonal and written communication skills
• Comfortable working with documentation platforms, e-learning tools, and shared cloud-based systems
• Strong proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook
• Familiarity with project management or task tracking tools
• Experience with Learning Management Systems and basic content editing preferred
• Able to work autonomously and collaboratively in a fast-paced environment

Why Join El Jannah

Work that reaches the whole network. The SOPs you help build, the rollouts you coordinate, and the tools you support will be used by restaurant teams across the country. The impact is real and it scales.

A growing brand with real momentum. We’re opening new restaurants all the time, which means new processes to build, new tools to roll out, and plenty of variety in your week. No two months look the same.

A collaborative team around you. You’ll work closely with Operations, L&D, Marketing, IT, and Property, giving you visibility across the whole business and the opportunity to build broad skills quickly.

A brand worth being proud of. El Jannah has a fiercely loyal guest base and a culture your colleagues will genuinely enjoy being part of. When guests return week after week, that means something.

Competitive pay. Salary commensurate with experience.

El Jannah is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. Apply now and bring your next chapter to life with El Jannah.