Relationship Support Officer

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives. 

At Maxxia, we help employers and their people get more from salary packaging and novated leasing. Behind every great client experience is a team that makes sure our relationships, communication and service delivery work seamlessly.

We're looking for a Relationship & Client Support Officer to join our team and provide essential support to our Relationship Associates and Relationship Managers.

Here’s how you will make a difference in this role… 

This is a varied role where you'll combine relationship support, stakeholder communication, CRM coordination, data management and campaign activity. You'll work closely with our Relationship, Marketing, Customer Relations and Sales teams to help deliver a great experience for our employer clients and their employees.

At MMS clear expectations help our people Be the Difference.  Your key responsibilities in this role will include: 

You'll play an important role in keeping our relationship teams organised, informed and connected with their clients. Your responsibilities will include:

• Supporting client relationships by helping Relationship Associates and Relationship Managers stay organised and prepared.
• Maintaining accurate client information across portfolios and territories, including employer contacts, workforce/FTE information and other key data.
• Keeping our CRM up to date, ensuring employer interactions, communications and contact information are recorded accurately.
• Coordinating inductions and orientations, including scheduling sessions and preparing the required materials and packs.
• Supporting employer communications and campaigns, working with Marketing and other internal teams to deliver social posts, digital assets and other communications.
• Working with internal teams across Marketing, Customer Relations and Sales to support client engagement and business objectives.
• Building positive relationships with employer contacts, helping ensure they receive responsive, professional and high-quality support.
• Identifying opportunities to improve processes, information and ways of working across the relationship team once you get your head around the role.

To be considered for this role you will have: 

We're looking for someone who enjoys being the person who keeps things moving, builds strong relationships and makes sure the details are right.

• Strong communication and interpersonal skills, with the confidence to build relationships with a range of stakeholders.
• Excellent organisation and time-management skills, with the ability to manage competing priorities.
• A high level of attention to detail and pride in getting things right.
• Experience working with CRM systems, databases or other business systems.
• A proactive, self-directed approach and the ability to work effectively in a fast-paced environment.
• Strong customer service skills and a genuine focus on creating positive experiences.
• The ability to work collaboratively as part of a wider team while also taking ownership of your own work.
• The confidence to make decisions about priorities and where your time will have the greatest impact.

What we can offer you:

·         Strong culture and the support of a values-based recognition program

·         Novated leasing benefits and discounts

·         12 weeks paid parental leave 

·         Comprehensive learning and development opportunities to support your career growth

·         Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations

·         Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund

·         Exempt Employee Share Plan

·         Volunteer leave & Career break

·         MMS Rewards program

 

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected. 

·         We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

·         We value the skills and attributes veterans can bring to our organisation.

·         We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate.  All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at mmsgrouprecruitment@mmsg.com.au