Coffee Machine & Beverage Equipment Technician

Essential Coffee is one of Australia’s leading coffee solution and roasting businesses, supplying and servicing commercial coffee and beverage equipment across Australia and New Zealand.

We provide coffee and beverage solutions to a wide range of industries including offices, service stations, hotels, hospitals, schools, aged care facilities, sporting clubs, cafés, and retail businesses.

Our focus is delivering exceptional customer experiences through reliable equipment, quality products, and industry-leading service support.

For more information, please visit: Essential Coffee

We are seeking a motivated and hands-on Coffee Machine & Beverage Equipment Technician to join our head office team on the Gold Coast.

This is a dynamic hybrid role where your time will rotate between:

• Workshop-based repairs and machine refurbishments

• Onsite customer service and preventative maintenance

• Installations and commissioning of equipment

• Technical troubleshooting and phone support

• Assisting the national service team during peak periods

You will become part of a highly skilled technical team supporting commercial coffee machines, grinders, slush machines, and beverage systems across Australia and New Zealand.

This role is ideal for someone who enjoys variety, problem-solving, customer interaction, and wants long-term career growth within a national business.

Technical Service & Field Work

• Install, commission, service, and repair commercial coffee and beverage equipment

• Conduct preventative maintenance and fault diagnosis

• Respond to technical service issues within agreed service levels

• Provide professional onsite and phone-based technical support

• Maintain strong customer relationships and communication throughout service jobs

• Complete service reports, documentation, and repair records accurately

Workshop Responsibilities

• Carry out workshop repairs and machine refurbishments

• Diagnose and troubleshoot equipment faults

• Assist with machine preparation and testing

• Support spare parts and workshop stock management

• Assist with incoming and outgoing workshop equipment

National Support

• Provide support to regional technicians during peak periods

• Travel interstate when required to assist with annual leave coverage or additional technician resources

• Work closely with the national service coordination team

Essential

• Full working rights within Australia

• Current Restricted or Unrestricted Electrical Licence

• Strong troubleshooting and problem-solving skills

• Excellent communication and customer service skills

• Ability to work independently and within a team environment

• Positive attitude with willingness to learn and grow

Preferred but Not Essential

• Experience working with commercial coffee machines or beverage equipment

• Refrigeration, electronics, or electrical trade qualifications

• Previous field service experience

• Experience using service management systems or reporting software

• Current manual driver’s licence

Additional Requirements

• National Police Check (or ability to obtain)

• Blue Card (or ability to obtain if required)

• Up-to-date vaccinations including annual flu vaccination, due to servicing healthcare and aged care facilities

• Competitive salary package

• Fully maintained company vehicle

• Ongoing training and development

• Opportunity for interstate travel and broader technical exposure

• Supportive team environment

• Long-term career progression opportunities within a growing national business

If you are passionate about technical work, enjoy customer interaction, and want to build a long-term career within the coffee and beverage industry, we would love to hear from you.

NO AGENCIES