Senior Coffee Machine Technician

We're looking for an experienced senior technician to join our Belrose workshop team.

You'll ensure every new machine leaves our workshop performing to both our high standards and manufacturer standard, as well as applying your technical expertise to service, diagnose and repair a wide range of domestic and commercial espresso equipment. It's a genuinely varied role: workshop preparation, fault diagnosis, occasional on-road support, and direct involvement in how we work with manufacturers on new and existing products.

Espresso Company Australia | Belrose, Sydney (Northern Beaches)

For over 20 years, Espresso Company Australia has been one of Australia's leading suppliers of premium espresso equipment, working with a wide distribution network of B2B partners from coffee roasters to specialty retailers. We represent some of the world's leading espresso machine brands and are known industry wide for our technical expertise and after sales support.

Workshop and repairs

• Commission, configure and quality test new espresso machines and grinders prior to delivery

• Diagnose and repair mechanical, hydraulic and electrical faults, and carry out preventative maintenance, overhauls and warranty repairs

• Replace, configure and calibrate components including pumps, boilers, valves, flow meters and electronic control boards

On-road and customer support

• Provide occasional on-site breakdown support, technical and diagnostic support and troubleshooting for customers who need hands on assistance beyond the workshop.

• Ensure our network have the most relevant information on repair, maintenance, product specifications and other relevant information so they can best support their customers

• Support our Australia wide network of authorised service agents with complex diagnostics and repair advice both on the phone and in person

Manufacturer liaison, R&D and reporting

• Prepare detailed error and fault reports for manufacturers to support warranty claims and product improvement

• Feed internal insights back to manufacturers to inform ongoing R&D and new product development

• Ensure all new and existing models pass strict R&D standards, and implement processes to manage and support this internally

• Stay current on new product releases and manufacturer specifications, and share updates internally with strong file management skills

Training and records

• Share technical knowledge and hands on training with internal technicians, sales team and the wider network as new products and updates are introduced

• Ensure that the technical team are current in their knowledge set, certifications and identify areas for training and growth

• Complete accurate service reports, repair documentation and parts records. Ensure that internal documentation and record keeping is kept at a high, current and accurate standard.

• Support inventory management and maintain a safe, organised workshop

You're an experienced technician from either the coffee or transferrable skill industry with a methodical approach to diagnostics and a strong mechanical aptitude, sound electrical and hydraulic skills, and the ability to interpret wiring diagrams and service manuals. You communicate clearly, whether you're training a customer, briefing a colleague or writing up a report for a manufacturer, and you take genuine pride in your workmanship.

• 2 years+ experience servicing commercial espresso machines, catering equipment, or similar electromechanical equipment

• We welcome applicants with transferable trade skills from adjacent industries, including small appliance repair, plumbing, electrical work, or refrigeration and air conditioning maintenance. If you have strong diagnostic aptitude and hands on repair skills, we'd love to hear from you even without a coffee specific background

• Trade qualification in Electrical, Mechanical, Appliance Service, Refrigeration or a related discipline (preferred, not essential)

• Current Australian driver's licence

• Legal working rights within Australia

• Work hands on with premium espresso machine brands, not generic equipment

• Direct input into manufacturer R&D, your field diagnostics genuinely shape product improvements

• Variety day to day: workshop, admin, customer sites, and a service network that relies on your expertise

• Fully equipped Belrose workshop with onsite parking

• Industry specific training and resources will be provided to candidates without coffee industry experience

• Ongoing manufacturer training and clear professional development

• Stable, long term career path with a growing, well established Australian business

Applicants should apply using Seek, and applicants who include a personalised cover letter are preferred.