Client Service Officer | Full-time Temporary with a Possibility of Permanency

Closes: 13 August 2026

Classification: Administrative Services Officer Class 2/3
Salary: $70,236 - $84,284 plus superannuation
Position No: 54291
Directorate: Canberra Institute of Technology
Advertised (Gazettal date): 06 August 2026
Contact Officer: KateL McDonald on KateL.McDonald@cit.edu.au or (02) 6205 6058

Details: CIT Student Services is seeking a motivated and customer-focused individual to join the Client Relationship team.

As a Client Service Officer, you will play an important role in supporting prospective, current and former students throughout their CIT journey. You will provide frontline customer service, respond to enquiries, assist with enrolments and student records, maintain information systems, and support a range of student service activities and events.

Working within a busy and supportive environment, you will help students access the information and services they need while contributing to a positive student experience. The successful applicant will work collaboratively with colleagues across CIT and demonstrate strong communication skills, attention to detail and a commitment to high-quality customer service.

The position may be required to work across CIT campuses. The occupant of this position will be required to work 73.5 hours per fortnight which may be on a rotating shift, including Saturdays, depending on location.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people, veterans, and people who identify as LGBTQIA+ are encouraged to apply.

Eligibility/Other requirements:

• Educational experience, preferably in a Vocational Education and Training (VET) or tertiary education environment, is highly desirable.
• Driver licence is highly desirable.

Notes: This is a temporary position available for a period of six months, with the possibility of extension up to 12 months and/or permanency. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.

How to Apply:

• A current curriculum vitae;
• A maximum two-page pitch outlining your Skills, Knowledge and Experience relevant to the role, with reference to the Selection Criteria and Responsibilities outlined in the Position Description; and
• Two referee reports.

Applications should be submitted .

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

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Note

This is a temporary position available for a period of six months, with the possibility of extension up to 12 months and/or permanency.