Customer Service Officer | Full-time Temporary

Closes: 31 August 2026

Classification: Administrative Services Officer Class 5
Salary: $95,722 - $100,956 plus superannuation
Position No: 49506
Directorate: City and Environment
Advertised (Gazettal date): 24 August 2026
Contact Officer: Darren Gerrard on Darren.Gerrard@act.gov.au or (02) 6205 7245

Details: Are you a critical thinker who enjoys finding solutions to complex scenarios? Do you have great customer service skills? Are you looking to join a supportive team that works hard but has fun too? If this is what you are looking for, we have the perfect role for you!

The Land Use and Building Services Section responsible for the coordination and activation of public unleased land use in the Territory. The Land Use team issue public unleased land permits as part of a legislative regime that regulates the use and activities associated with public unleased land. The objective of the legislation is to protect the amenity and natural value of public unleased land and facilitate the use of the land.

You will be responsible for the delivery of quality advice, undertaking application assessments, and making decisions to determine the suitability of activities and applicants for public unleased land permits in accordance with the relevant frameworks. You will work in a fast-paced environment supported by an enthusiastic, professional team.

Notes: This is a temporary position available immediately until 28 February 2027 with the possibility of extension up to 12 months.

Selection may be made on application only. A merit pool will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.

How to apply: Please submit a written expression of interest of no more than two pages, outlining your demonstrated Skills, Knowledge and Behaviours in the Selection Criteria against the roles and Responsibilities outlined in the Position Description, a current curriculum vitae, and contact details for two referees, with one being your current manager.

Applications should be submitted .

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

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Note

This is a temporary position available immediately until 28 February 2027 with the possibility of extension up to 12 months.