Field Services Analyst - NSW

Company description:

George Weston Foods

George Weston Foods makes some of Australia and New Zealand's favourite and most innovative products! Chances are that one of our iconic brands is sitting on your table, packed in your lunchbox or resting in your pantry right now. Join the team and be part of one of our iconic brands like Tip Top®, Abbotts Village Bakery®, Burgen®, Golden®, DON®, KR Castlemaine® and Yumi's®.

Job description:

Key Responsibilities

Location: Enfield, NSW

We are looking for a customer-focused and technically skilled Field Service Analyst to join our Business and Technology Services (BTS) team. Reporting to the ANZ Field Services Team Lead, you will provide onsite IT support across GWF operations, ensuring a seamless digital workplace experience for end users.

As the face of IT at site level, you will build strong relationships with stakeholders, resolve technical issues, drive service improvements, and help maximise user productivity through proactive support and continuous improvement initiatives.

On a day-to-day basis, you will:

• Provide onsite IT support and technical troubleshooting for end users and business operations.
• Deliver high-quality customer service and resolve escalated incidents within agreed service levels.
• Act as the primary IT representative on site, building strong relationships with operational and business stakeholders.
• Identify recurring issues and implement or recommend long-term solutions to improve service performance.
• Support endpoint management, device deployment, asset lifecycle management, and modern workplace technologies.
• Escalate and coordinate complex technical issues with internal IT teams and external vendors.
• Contribute to major incident management activities and support business continuity at site level.
• Promote and maintain compliance with safety, security, and IT governance policies and procedures

About you:

• Minimum 3 years' experience in Desktop Support, Field Services, or a similar IT support role.
• ITIL Foundation Certification or equivalent service management knowledge.
• Experience supporting modern workplace technologies, including Microsoft 365, Teams, OneDrive, Intune, Autopilot, and Entra ID/Azure AD.
• Strong troubleshooting and problem-solving skills across hardware, software, endpoint, and user support environments.
• Proven ability to build relationships and influence stakeholders at all levels of the business.
• Exceptional customer service skills with a focus on delivering positive user experiences.
• Ability to adapt quickly to change, prioritise competing demands, and work independently in a fast-paced environment.
• Willingness to travel between sites and occasionally support after-hours or weekend activities when required

Sound like a good fit? Apply now.. We'd love to hear from you!

During the recruitment process you may be required to complete pre-employment screening tests which include a criminal record check.

At GWF we strive to create a place where everyone belongs, everyone is valued, and everyone has equal opportunity. We encourage applications from people of all ages, nationalities, abilities, and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.

So we can get to know you in the best possible way, we're happy to adjust our recruitment process to support accessibility needs. Let us know your needs in providing a positive, barrier-free recruitment process.