Principal Compliance Officer

Principal Compliance Officer

Ongoing - 35 hour working week
Hybrid and Flexible working arrangements - office location is flexible across our NSW locations.
Grade 11/12, salary starting at $154,231 plus superannuation
Applications close Thursday 20th of August

The Principal Compliance Officer role sits within Revenue NSW. We are the state's principal revenue management agency and are a part of the Department of Customer Service (DCS). We manage taxes, fines, debts and administer grants in a fair, efficient and timely manner. Through this we give back to the community and fund essential State services for the people of NSW.

This is a senior leadership role where you will protect revenue, while helping customers meet their obligations fairly and confidently. You will lead a large, skilled team across compliance and debt, shaping smarter, evidence-led programs that ensure the integrity of revenue collection and strengthen trust in government.

About the role

As the Principal Compliance Officer, you will:

• Set the strategic direction for compliance and debt across Duties and Grants, ensuring strong revenue protection while managing impact to customers
• Design and oversee end to end compliance programs and debt management, from proactive prevention through to complex investigations
• Lead the application of the compliance and debt framework, ensuring consistency, quality and clear accountability across teams
• Provide leadership and guidance on complex, high risk or sensitive matters
• Build capability across the teams through coaching, clear standards and strong governance
• Advise senior leaders with confidence, clarity and evidence

About You

To be successful in this position you will demonstrate:

• Confidence operating at senior levels and influencing decisions that matter
• Sound judgement to balance legislation, policy intent and customer impact
• The ability to design and operate compliance and debt programs that are proportionate, targeted and defensible
• Experience in compliance, regulation or revenue administration
• Leading people with clarity, calm and credibility
• A forward-thinking approach to Duties and Grants to drive continuous improvement

Working at DCS

• 35-hour working week, with opportunities for flex leave where additional hours are worked
• Revenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations https://www.nsw.gov.au/departments-and-agencies/customer-service/dcs-building-access (subject to approval and availability)
• Learning tools are available for ongoing professional development
• Health and wellbeing programs

Who we are

By putting the customer at the centre of all programs and initiatives, we are transforming the way government interacts with the people of NSW. Our services are designed so that everyone can access and interact with them in a meaningful way.

DCS is focused on delivering customer service, digital transformation and regulatory reform to more than 8 million people.

From safety inspectors to marriage celebrants, from customer service representatives to emergency response teams, our people are dedicated to making the lives of our customers better.

How to apply

To apply for this role, please submit your resume by clicking the apply now button before Thursday 20th of August.



Salary Grade 11/12, with the base salary for this role starting at 154,231 base plus superannuation.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Thomas Ting-Shelley via ••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday 20th of August at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 •••• •130 or ••••@customerservice.nsw.gov.au.

For more information, please visit


Information on some of the different types of disabilities

Information on adjustments available for the recruitment process