SAP Utilities CRM Functional Architect

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

Our Culture

Your passion, integrity and experience are integral to Cognizant's success. You will join a dynamic and expanding global leader in IT and Business consultancy where you will be valued for who you are. We take pride in our partnership with our clients, so your ability to add value and provide exceptional service to our clients is fundamental to your success. In return, you will be presented with opportunities to develop your career and collaborate with talented colleagues in a supportive, diverse environment.

At Cognizant we recognize that companies that are open and welcoming to a multi-culturally diverse workforce will thrive with fresh perspectives and collaborative knowledge. Cognizant focuses on promoting & increasing gender diversity and providing a workplace which encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.

Job Summary:

We are seeking an experienced SAP CRM Functional Architect with strong process and integration knowledge with deep expertise in SAP CRM and at least one SAP IS-U module. Ability to guide and influence Business and IT stakeholders toward optimal architectural decisions and best-practice Utilities solutions.

Responsibilities:

• Proven ability to conduct FIT-GAP analysis, lead functional and architectural workshops, and translate business outcomes into scalable SAP CRM solutions
• Ability to guide and influence Business and IT stakeholders toward optimal architectural decisions and best-practice Utilities solutions
• Strong analytical and problem-solving capability to drive resolution of functional and integration issues by understanding business needs and presenting viable solution options
• Demonstrated ability to identify, design, and implement solutions that bridge functional and technical gaps aligned with business objectives
• Excellent stakeholder management and communication skills, with experience engaging senior business and technology leaders
• Collaborative mindset with the ability to work effectively across cross-functional, ensuring solutions meet functional requirements and quality standards
• Proficient in producing high-quality Functional Design and Solution Design documentation
• Strong hands-on experience in Utilities Product Modelling (PMU), including:
  • Product and service configuration
  • Pricing, eligibility, and product lifecycle management
• Solid understanding of One Order Framework (OOF) and Utilities Process Framework (UPF) for orchestration of Utilities sales and service processes
• Experience using CRM Web Requests to model and drive Utilities business processes
• Hands-on experience with Utilities Sales via Multi-Channel Foundation for Utilities (MCFU) or equivalent custom web-based sales applications
• Strong experience with SAP CRM WebClient UI, including:
  • UI component configuration and enhancement
  • Context nodes, views, and navigation handling
  • Business roles, work centres, and authorisation concepts
• Solid understanding of CRM Utilities core processes, including:
  • Move-In, Move-Out, Transfer-In / Transfer-Out
  • Customer engagement and interaction processes
  • Experience in Interaction Centre (IC) configuration, including:
  • IC Business Roles and profiles
  • End-to-end customer interaction and service processes
• Strong experience with Complaints and Case Management, including configuration and process integration
• Experience supporting SAP CRM C&I (Commercial & Industrial) sales processes
• Proven experience integrating SAP CRM with SAP IS-U and third-party applications, including inbound and outbound interfaces

Benefits:

Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise.

We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority:

· You can pursue innovative career tracks and opportunities here

· You can enhance your professional development through education and dedicated training

· We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

Next Steps:

Please reach out to our friendly and welcoming team today to apply and register your interest for this full-time role. We'd love to help you get your next role and enable you to fulfil your professional ambitions.