Medical Receptionist

About the role

Strathfield Family Medical Centre is seeking an experienced Medical Receptionist to join our team on a part-time basis. Based in Strathfield, this role is pivotal to the smooth operation of our medical practice. As a receptionist, you will serve as the first point of contact for our patients, managing critical administrative functions that directly impact patient experience and practice efficiency.

The practice is accredited with AGPAL and maintains a high standard of care. We have a nurse and pathology on site and allied health service are provided for our patients. An immediate start is available to the right candidate.

Key responsibilities

• Managing front desk operations, including greeting patients and scheduling appointments in a professional and compassionate manner

• Handling patient inquiries via telephone, email and in-person with efficiency and courtesy

• Processing patient registrations, collecting necessary documentation and ensuring data accuracy in medical records systems

• Managing patient billing, invoicing and payment processing whilst maintaining confidentiality and accuracy

• Managing correspondence, documentation and administrative tasks with attention to detail and compliance with privacy regulations

• Maintaining a welcoming, organised and clean reception environment that reflects the professionalism of the practice

What we're looking for

• Minimum 2 years of experience working in a medical or healthcare reception environment

• Strong proficiency with medical practice management software

• Excellent organisational and time management skills, with the ability to prioritise multiple tasks in a fast-paced environment

• Outstanding communication and excellent customer service

• Knowledge of billing procedures and healthcare privacy regulations (such as confidentiality requirements)

• Professional demeanour with a calm, friendly disposition and ability to handle sensitive situations with discretion

• Ability to work independently and collaboratively within a team environment

• What we offer

  We are committed to supporting our team members' professional growth and wellbeing. Strathfield Family Medical Centre offers a range of benefits designed to attract and retain talented individuals, including:

• Flexible part-time working arrangements that support work-life balance

• Opportunities for professional development and further qualification in medical administration

• A supportive workplace culture that values teamwork, respect and continuous improvement

• A role that makes a genuine difference to patients' healthcare experiences

• Access to modern facilities and technology that enhance your working environment

About us

Strathfield Family Medical Center is a dedicated healthcare provider committed to delivering high-quality medical services to the Strathfield community. We pride ourselves on fostering a patient-centred approach, with a focus on clinical excellence, accessibility and compassionate care. Our practice has been established for over 35 years and operates with a commitment to professional standards, innovation and creating a supportive workplace for both staff and patients. We value integrity, collaboration and a genuine commitment to improving health outcomes for those we serve. Our practice is open Monday to Friday from 8.00am to 6.00pm and Saturday from 8.00am to 2.00pm.

How to apply

If you are an experienced medical receptionist, we would like to hear from you. Please submit your CV, a cover letter detailing your relevant experience and professional references. We look forward to hearing from you.