Venue Manager

Facility Manager – Spring Hill Baths

Spring Hill Baths is seeking a motivated and hands-on Venue Manager to oversee the day-to-day operations, people, programs, and customer experience at this much-loved community aquatic venue.

As part of the City Venue Management (CVM) network, Spring Hill Baths plays an important role in connecting people through swimming, health, recreation, and community engagement.

This is a great opportunity for a hands-on operational leader who enjoys being visible in the venue, supporting a team, solving problems, and making sure everything runs safely and smoothly each day.

Spring Hill Baths is a small, community-focused venue, so this role is ideally suited to someone who enjoys being close to the day-to-day operation rather than managing a large or complex facility. You will be a key point of leadership on site, with responsibility for keeping the venue, team, customers, and operations running effectively.

About the Role

As Facility Manager, you will take responsibility for the day-to-day management and performance of Spring Hill Baths, ensuring the facility operates safely, efficiently, and in line with organisational objectives.

This is a hands-on leadership role, with a strong focus on daily venue operations, customer experience, team support, safety, and facility presentation. You will work closely with the broader CVM network and operational leadership team while taking ownership of what happens on site.

Key Responsibilities

• Lead and support the venue team across operations, swim school, customer service, and aquatic programs
• Oversee the day-to-day management of the facility, ensuring a safe, clean, welcoming, and well-presented environment for all patrons
• Be a visible and approachable leader on site, supporting staff and responding to day-to-day operational requirements
• Drive membership, program participation, and swim school growth through exceptional customer service and community engagement
• Manage day-to-day operational requirements, reporting, and financial performance
• Ensure compliance with all legislative, safety, risk management, and child safeguarding requirements
• Maintain high standards of pool plant operations, facility presentation, cleanliness, and asset management
• Build positive relationships with local schools, community groups, stakeholders, and customers
• Foster a positive workplace culture focused on accountability, teamwork, safety, and continuous improvement
• Work collaboratively with the broader CVM team and seek support where required

About You

You are a practical, proactive, and people-focused leader who enjoys being involved in the day-to-day operation of a venue.

You don't need to have managed a large aquatic complex. In fact, this role will suit someone who is looking for the opportunity to take ownership of a smaller venue and lead from the front.

You may currently be working as a senior lifeguard, swim school leader, duty supervisor, assistant manager, facility supervisor, or in a similar operational leadership role and be ready to take the next step in your career.

You will be someone who:

• Enjoys being hands-on and visible in the venue
• Can confidently take responsibility for day-to-day operations and make decisions when required
• Has strong leadership and team development skills
• Is organised, reliable, and proactive in identifying and resolving issues
• Has a strong commitment to safety and delivering an excellent customer experience
• Communicates well with staff, customers, contractors, and community stakeholders
• Can work autonomously while knowing when to seek support
• Is passionate about swimming, recreation, community, and creating positive experiences for customers

What You'll Need

• Current Swim Teacher and Water Safety qualification
• First Aid and CPR certifications
• Current Pool Lifeguard certification
• Valid Blue Card (Working with Children Check)
• Pool Plant Operator certification (or willingness to obtain)
• Experience in an aquatic, leisure, recreation, hospitality, or community environment
• Previous experience supervising or leading a team is highly regarded

Why Join Spring Hill Baths?

At City Venue Management, you'll be part of a growing organisation that values people, community, and professional development. You'll have access to:

• Career progression opportunities across 40+ aquatic and leisure venues
• Ongoing leadership and professional development programs
• Free pool access and discounted swim lessons
• Access to Fitness Passport
• Supportive networks and experienced operational leadership teams
• The opportunity to make a meaningful impact within your local community
• A positive and collaborative workplace culture

Our Commitment to Safety

Child safety is paramount at CVM. We are unwavering in our commitment to the health, safety, and wellbeing of every person who visits our facilities. We maintain a safe and supportive environment through robust policies, ongoing training, and proactive safeguarding practices.

Our commitment is strengthened through our partnership with Child Safeguard, the leading independent child protection experts in the aquatic and recreation industry.