Administration Officer - Retirement Living

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The Organisation

The United Protestant Association of NSW Limited (“UPA”) is a values-driven non-profit care organisation serving local communities throughout NSW, with a vision of always ensuring we have “our people by our side”. With a staff compliment of 1400 and a turnover in excess of $100M, UPA is a non-profit Company limited by guarantee.

Our services include: -

• Residential Aged Care
• Home Care Services
• Retirement Villages

The Opportunity

We are looking for an Admin Assistant to join our team at Riverina Murray Admin. in our Riverina Murray Region. 

• Provide efficient day-to-day administrative support to ensure smooth village operations.
• Maintain accurate resident records, databases and documentation, including admissions, discharges and compliance records.
• Prepare correspondence, reports, meeting minutes and communication materials in a timely manner.
• Coordinate mail, document distribution and general office administration.
• Act as a key point of contact for residents, families, staff and external stakeholders.
• Respond to enquiries, requests and feedback promptly, professionally and with discretion.
• Support a welcoming, responsive and resident-focused environment aligned with UPA values.
• Coordinate maintenance requests, service bookings, village activities and outings.
• Liaise with internal teams, contractors and suppliers to support effective service delivery.
• Assist with village communications, including newsletters, notices and resident updates.
• Maintain administrative systems and ensure information and data remain accurate and up to date.
• Identify opportunities to improve administrative processes and assist with implementing improvements.
• Maintain compliant and organised document management and record-keeping practices.
• Work in accordance with UPA policies, procedures and relevant legislative requirements.
• Maintain confidentiality and handle resident, employee and organisational information appropriately.
• Participate in training, performance development and continuous learning activities.

In fulfilling the role, it is essential that you have:

• Possess compassionate, caring and supportive nature
• Have excellent verbal and written communication skills 
• Excellent and highly developed computer skills including Excel, Word and data base management
• Ability to work autonomously and within a team environment
• Ability to develop positive relationships and engage with staff and residents
• High attention to detail
• Possess efficient and organised administrative skills and sound experience
• Understanding of confidentiality and handling private information
• Perform Ad Hoc duties and responsibilities when required

Benefits and perks

• Supportive and friendly work environment
• Work/life balance
• Access workplace education and support to enhance your skills.
• Seize the chance to make a meaningful difference in the community and improve lives.
• Enjoy free uniforms and an Employee Assistance Program for added support.

Appointment is subject to satisfactory criminal record, probity and pre-employment medical checks.

Interested?  

Simply click on the ‘apply now’ button and submit your cover letter and resume for consideration.  For a confidential discussion or to obtain a copy of the position description, please email recruitment@upa.org.au.  

To find out more about UPA of NSW, we invite you to visit our website at www.upa.org.au.    

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Human Resources Team at recruitment@upa.org.au