Senior Assessment Officer

Senior Assessment Officer - Building Compliance - Building Commission NSW

Grade: Clerk Grade 7/8
Duration: Ongoing, full time
Location: Sydney or Parramatta (Hybrid)

The opportunity
This is an exciting opportunity to lead a team of complaint handlers, where you can apply your compliance expertise and knowledge in a regulatory environment.The role leads the Compliance Assessment Team, responsible assessing complaints to determining what regulatory action, if any, Building Commission NSW will take in response. By carrying out this important regulatory function, the team ensures that complaints are handled efficiently and effectively, assisting consumers while also contributing to the improvement of the building sector.

The role
Your key responsibilities as Senior Assessment Officer, Complaints Directorate, will include:

• Leading the Compliance Assessment Team in its assessment of complaints in a very high-volume and complex environment.
• Mentoring, developing and supporting staff.
• Undertaking assessments of complex and/or sensitive complaints to determine what regulatory action, if any, Building Commission NSW should take in response.
• Review assessment recommendations of team members and make assessment decisions under delegation on compliance or regulatory issues.
• Working closely with the Senior Coordinator Compliance and Manager Compliance to maintain and update policies, procedures and other controls to improve the efficiency and effectiveness of the complaints-function.
• Work collaboratively in the Complaints Directorate and across Building Commission NSW, delivering effective outcomes for the people of NSW and contributing to a positive work culture.

Key attributes
To succeed as Senior Assessment Officer - Complaints Directorate, you will:

• Have demonstrated experience in using complaint and/or intelligence data to make determinations of possible breaches in a regulatory compliance environment.
• Be experienced in supervising a team or teams in a high-volume and complex environment.
• Have excellent analytical skills, problem solving skills, and good judgement.
• Have well developed communication skills, including the ability to write, review and produce high quality reports and other documentation in a timely manner.
• Act with the highest degree of integrity and professionalism.
• Hold a Certificate IV in Government Investigations or have similar work experience and be prepared to acquire the qualification.
• Ability and willingness to travel across NSW if required.

To be appointed into the role, you will be required to successfully clear and maintain:

• Pre-employment checks including a criminal record check, employment reference checks and Australian Working Rights check.
• If required, medical capacity screening regarding physical and psychological impacts of the inherent duties of the role

How to apply

• Submit an up-to-date CV (maximum 5 pages) and a brief cover letter (maximum 2 pages) In your cover letter please share your motivation for applying for this position and your relevant skills, knowledge and experience.
• Combine your Resume and cover letter into a single document when submitting your application

For any recruitment related queries please contact Talent Advisor, Afrah via ••••@customerservice.nsw.gov.au


A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.



Salary Grade 0708, with the base salary for this role starting at $116,981 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Afrah Saied via ••••@customerservice.nsw.gov.auservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday, 31 August 2026 (09:59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 •••• •130 or ••••@customerservice.nsw.gov.au.

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