Senior Inspector

Senior Inspector

Clerk Grade: 7/8 - $116,981 to $129,492 + Super
Employment Type: Ongoing, Full-time
Hybrid work arrangements, Parramatta. Office attendance required 2-3 days per week. Essential travel required.
This role sits within NSW Fair Trading in the Strata & Property Services Branch

An exciting opportunity has arisen within NSW Fair Trading for a Senior Inspector.

We are looking for experienced regulatory professionals who are committed to ensuring fairness, integrity, and compliance in NSW marketplaces. You will lead and conduct inspections, investigations, and enforcement activities that uphold community trust and deliver strong consumer outcomes.

Be Part of the Future of Fair Trading
NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW.

At NSW Fair Trading, we've been on an exciting journey of transformation - reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we've built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.

We're creating a more modern, responsive and risk-based Fair Trading - one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.

This next phase brings new and exciting opportunities to join us in shaping "the new way" - where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.

If you're someone who:

• Thinks deeply about the needs of people and communities
• Is motivated by great outcomes, not just processes, and
• Wants to be part of an organisation that's transforming how regulation works
  
  …then there's a place for you in our future.

Join us as we build a Fair Trading that's fit for the future - one that's customer-centred, evidence-driven, and proudly focused on public value.

About the Team
Within the Strata & Property Branch, this role forms part of the Strata & Property Services Commission. The Commission's objective is to safeguard the integrity of strata and property services by conducting effective inspections, delivering timely and targeted interventions, and undertaking robust prosecutions where breaches occur. The team works proactively to ensure compliance with relevant laws, mitigate risks across the sector, and uphold the rights and responsibilities of all participants in NSW's strata and property services industry.

About the Role

• Conduct and lead inspections, audits, and investigations into potential breaches of legislation.
• Collect, analyse, and manage evidence to support and take a range of enforcement tools and compliance outcomes.
• Prepare reports, notices, and recommendations based on investigative findings.
• Mentor and support junior inspectors and colleagues to build operational capability.
• Engage with consumers, real estate agents and traders to promote understanding of Fair Trading regulations.
  

To be successful in this role you will have:

• Investigative skills - experience conducting inspections, audits, or investigations in a regulatory or compliance environment.
• Legislative understanding - ability to interpret and apply relevant legislation and policy.
• Communication - strong written and verbal skills to convey complex findings clearly.
• Decision-making - sound judgement and ability to assess risk and evidence effectively.
• Leadership - supportive and professional approach to guiding others and fostering a positive team culture.
  

Essential criteria

• Demonstrated experience in compliance, enforcement, or investigation.
• Certificate IV in Government Investigations (or equivalent/willingness to obtain).
• Current NSW Driver's Licence as essential travel is required for field operations.
  

When Applying
Provide a cover letter (maximum 2 pages) and resume (maximum 5 pages) that outline your experience and how you meet the role's key capabilities.

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Judy Torres via ••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday, 24 August 2026 (at 9:59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 •••• •130 or ••••@customerservice.nsw.gov.au.

For more information, please visit
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Information on adjustments available for the recruitment process