Service Advisor

About Us

KENWORTH DAF Melbourne is a leading heavy duty truck dealership representing the KENWORTH and DAF brands and is located close to the Western ring road and in the centre of Laverton’s transport hub. Our culture is what sets us apart – much like the trucks we sell, it’s based on a commitment to quality, longevity and continual improvement.

The Opportunity

We are seeking two proactive and customer-focused Service Advisors to join Kenworth DAF Melbourne. In this role, you will be the key point of contact for customers, supporting them through every stage of the service process and ensuring a smooth, professional experience. This is a great opportunity for someone who thrives in a fast-paced environment, takes pride in delivering excellent service, and enjoys working closely with both customers and technicians.

Responsibilities

Greet customers and respond promptly to service enquiries and requestsAct as the liaison between customers and the service department throughout the repair processBook appointments, vehicle drop-offs, pick-ups, and breakdown services using phone, online, and in-person communicationAccurately document vehicle concerns and communicate repair requirements to techniciansProvide clear updates to customers regarding repair progress, timelines, and costsPrepare accurate service estimates, quotations, and repair ordersRecommend additional services and repairs in line with dealership and manufacturer guidelinesProcess, raise, and close repair orders efficiently and accuratelySupport exceptional customer service and handle complaints appropriatelyAssist with invoicing, history requests, sublet invoices, and contractor order numbers as required

What We Like About You

You have experience in customer service, ideally within the automotive or transport industryYou communicate clearly and professionally with customers and team membersYou are highly organised with strong attention to detailYou can manage competing priorities and work effectively under pressureYou have a problem-solving mindset and can think ahead to identify potential issuesYou are confident using computer systems and have moderate computer literacyYou work well independently and as part of a teamYou are flexible to work occasional Saturdays and participate in a breakdown phone rotation when required

Why Choose Us?

In return, through training, education and the opportunity to find and pursue the career path of their choosing, we strive to bring out the best in every one of the people who work for Kenworth DAF Melbourne. Our reward, the customers’ reward - is a workforce with genuine and enduring passion for what they do. As part of PACCAR Australia employing over 1000 people, there is lots of opportunity to grow your career with us.