EUC Engineer - Contract - Adelaide

Requirements

Key Responsibilities:

• Provide first and second-level onsite support for desktops, laptops, mobile devices, and peripherals.
  
• Troubleshoot and resolve hardware, software, and connectivity issues.
  
• Install, configure, and upgrade IT equipment and software per company standards.
  
• Manage user account creation, password resets, and access rights in Active Directory/O365.
  
• Maintain and support AV/conference room equipment and provide hands-on support for meetings.
  
• Liaise with remote support teams and vendors for escalations and hardware replacements.
  
• Maintain asset inventory and ensure equipment lifecycle management (procurement, imaging, disposal).
  
• Support onboarding and offboarding processes by preparing and recovering user devices.
  
• Document incidents, requests, and resolutions in the ITSM system.
  
• Ensure compliance with IT policies and security protocols.
  

Required Qualifications & Skills :

• Degree in Computer Science, IT, or related field.
  
• 4–8 years of experience in an onsite EUC or desktop support role.
  
• Strong troubleshooting skills in Windows 10/11, Microsoft Office 365, and general desktop environments.
  
• Hands-on experience with Active Directory, SCCM/Intune, and BMC Helix (or similar ITSM tool).
  
• Knowledge of networking fundamentals (LAN/WAN, TCP/IP, VPN).
  
• Experience supporting hardware from vendors like Dell, HP, Lenovo.
  
• Familiarity with remote support tools and mobile device management.