Administrator & Sales Support

Job Description

Administrator & Sales Support | Flooring Company

• Location: Fortitude Valley, Brisbane, QLD
• Salary: Dependent on experience
• Full-time opportunity

About the Company

(Hiring on behalf of our client)

Competitive Advantage HRM & Recruitment is proud to partner with one of Australia’s most progressive and established flooring retailers. With a long history and over 140 stores across Australia and New Zealand, the company combines national strength with local expertise.

The Fortitude Valley showroom offers a comprehensive range of premium flooring and window furnishing solutions. Known for their exceptional customer service and supportive team culture, the company provides a professional environment where team members are valued, supported, and encouraged to grow.

About the Role

We are seeking a welcoming, detail-focused and highly organised Showroom Reception & Administration Coordinator to be the first point of contact for clients, builders, and industry partners. This role is central to creating a strong first impression of the business, while also providing essential administrative and sales support to ensure smooth day-to-day operations across the showroom and office.

This is a hands-on, fast-paced position suited to someone who is confident engaging with people, comfortable managing multiple priorities, and committed to maintaining accuracy in a detail-driven environment.

You will be responsible for managing front-of-house interactions, supporting consultants, and ensuring all client and job information is accurately recorded and maintained. The role requires a proactive mindset, strong communication skills, and a willingness to take ownership of showroom presentation and administrative processes.

Key Responsibilities

Showroom Reception & First Impressions

• Greeting clients as the first point of contact in the showroom and over the phone
• Welcoming walk-ins, identifying client needs, and directing them to the appropriate consultant or scheduling future appointments
• Maintaining a professional, friendly and organised front-of-house experience that reflects the business standards

Sample Management

• Managing the sample library, including checking samples in and out for clients
• Following up on overdue samples and ensuring timely returns
• Ordering new samples from suppliers and maintaining complete, well-presented displays at all times

Administrative & Sales Support

• Entering client details, measure requests, and job information accurately into the CRM system
• Creating and maintaining job folders, ensuring all documentation is correctly filed and up to date
• Assisting consultants with basic quote preparation, document scanning, and receipt processing
• Supporting the flow of job information from initial enquiry through to installation

Core Requirements

• High attention to detail, particularly when handling product codes, measurements, and scheduling information
• Strong written and verbal communication skills with a professional and approachable manner
• Confidence handling customer queries and managing competing priorities in a busy environment
• A proactive approach to maintaining showroom standards and supporting team needs without prompting

What's on Offer

• Frontline Responsibility & Ownership: Take full ownership of showroom reception and administrative coordination, ensuring every client interaction and job file is handled with accuracy, professionalism, and care. You will be trusted to keep the front-of-house experience running smoothly and efficiently.
• Supportive, Established Team Environment: Work alongside experienced consultants and operational staff within a well-structured national business. You will be supported by a strong internal team that manages installations, logistics, and backend systems, allowing you to focus on client experience and administration.
• Premium Brand Exposure: Represent a respected, nationally recognised flooring and interiors brand operating from a high-end Fortitude Valley showroom, engaging daily with builders, designers, and residential clients.
• Salary: Competitive base salary commensurate with experience.
• Performance Recognition: Opportunity for discretionary performance-based reviews aligned to accuracy, efficiency, client service standards, and overall contribution to showroom and administrative excellence.

Our client offers a genuinely supportive and positive workplace culture built on mutual respect, teamwork, and professional growth. Their people-first approach, combined with premium products and a strong brand reputation, makes this an excellent opportunity for a driven professionals seeking stability, strong earning potential, and long-term career growth.

How to Apply

Please apply by sending your CV and outlining your relevant experience.

Recruitment by Competitive Advantage HRM & Recruitment