Customer Service Support Technician

Customer Support Service Technician – North/West Sydney

Seeking an experienced and customer-focused Service Technician to join our dynamic technical team. In this role, you will be responsible for performing corrective services, machine run-ups, installations and technical support across our full range of Sharp equipment.

This is a hands-on position that requires strong technical ability, a proactive mindset and a commitment to delivering outstanding customer service. You’ll also play a key role in supporting other technical staff and contributing to the ongoing success of our service team.

Key Responsibilities:

• Diagnose and repair faults on Sharp devices to ensure reliable performance and high customer satisfaction.
• Prepare and run-up machines for delivery, ensuring all pre-delivery checks are completed to Sharp standards.
• Install equipment onsite and provide end-user support where required.
• Conduct routine maintenance and inspections of showroom devices to maintain peak performance.
• Manage spare parts and consumable inventory to reduce downtime and support accurate stock replenishment.
• Meet or exceed performance KPI’s including service levels, jobs per day and customer response times.
• Provide troubleshooting assistance and technical support to fellow technicians.
• Participate in ongoing product and technical training sessions.
• Perform other duties aligned with the Sharp Direct Technician structure.

About You:

• Proven experience servicing office equipment (MFD’s, printers, copiers)
• Sound technical knowledge with the ability to troubleshoot complex issues
• Strong organisational and time-management skills
• Excellent customer service and communication skills
• Ability to work both independently and as part of a team
• A current driver licence is essential
• Relevant industry certifications or qualifications are highly regarded