Operations Manager – Shipping Agent

About Ship Agency Services

Ship Agency Services is a leading maritime service provider supporting vessel operations across Australia. We work with respected clients to manage port calls, documentation and stakeholder coordination, helping keep trade moving safely and efficiently. With strong systems, experienced people and a reputation for reliability, we’re expanding our Queensland footprint to meet growing demand. We’re a team that values integrity, accountability and proactive thinking, and we recognise great work when we see it.

The Opportunity

Due to continued growth in Mackay, we’re looking for an experienced Operations Manager to help establish and grow our local presence. This is a hands-on role suited to someone who enjoys autonomy, builds strong relationships, and stays calm in time-critical situations.

This position is fully remote and based in Mackay, supported by our Head Office team in Perth. Shipping is a 24/7 industry, so the role includes after-hours and weekend work, managed through a roster to support work/life balance.

What You’ll Do

• Coordinate vessel operations from arrival planning through to departure
• Arrange and manage husbandry services
• Liaise with clients, government authorities, port authorities and service providers
• Prepare, check and dispatch shipping documentation accurately and on time
• Maintain operational records, data entry and systems updates
• Attend vessels in port and manage Master’s requirements
• Build and maintain strong stakeholder relationships
• Deliver high-quality service in a fast-paced environment

What We’re Looking For

Essential requirements

• Minimum 4 years’ experience in vessel operations, ship agency or maritime operations
• Strong knowledge of port regulations, restrictions, tariffs and compliance requirements
• Proven capability preparing shipping documentation
• Current driver’s license
• Ability to obtain and maintain an MSIC
• Ability to pass medical, drug and alcohol testing
• Strong computer literacy and confidence using operational systems
• Excellent attention to detail and accuracy
• Clear written and verbal communication skills
• Strong time management and organisation
• Willingness to work outside standard hours (including weekends) as required

Personal attributes

• Proactive solutions-focused and reliable under pressure
• Flexible and adaptable to changing priorities
• Professional, accountable and client-focused
• Comfortable working independently while staying connected to a wider team

What We Offer

• Competitive salary package aligned to experience
• Company vehicle
• Wellness program extended to immediate family
• Modern technology and industry-leading systems
• Professional development and career progression opportunities
• Supportive team culture with recognition for performance

 Ready to Apply?

If you’re an experienced maritime professional looking to take ownership of a key regional role, we’d love to hear from you.