Security Monitoring Centre Operator

An opportunity has become available for a Security Monitoring Centre Operator to join our established and professional security monitoring centre in Perth's southern suburbs.

This vacancy has arisen due to the retirement of a long-serving team member, creating an excellent opportunity for the right person to join a stable and growing organisation.

We are seeking a Licensed Security Officer with a technical mindset who enjoys working in a structured environment where accuracy, professionalism, and attention to detail are essential. In this role, you will play a vital part in protecting client sites through alarm monitoring, incident management, and clear communication while following established procedures and industry best practices.

This position is ideally suited to someone who is disciplined, reliable, comfortable using technology, and able to remain calm and focused in a control room environment.

• Monitor and respond to alarm activations using industry-standard monitoring software.

• Assess events and take appropriate action in accordance with client instructions, company procedures, and legislative requirements.

• Handle inbound calls professionally and efficiently.

• Manage email communications with accuracy and attention to detail.

• Maintain accurate records, logs, and database entries in real time.

• Prepare clear and concise reports relating to monitoring activities and incidents.

• Contribute to maintaining a professional, organised, and secure control room environment.

• Current WA Security Licence.

• Strong technical aptitude and ability to quickly learn new systems and software.

• Ability to work independently while adhering to established procedures.

• Excellent attention to detail and organisational skills.

• Strong written and verbal communication skills.

• Fluent written and spoken English, with the ability to communicate clearly and professionally in both routine and emergency situations.

• Availability to work shifts of up to 12 hours on a rotating 24/7 roster, including weekends, public holidays, overnight shifts, and additional shifts when required.

Due to the security-sensitive nature of this role and the requirement for long-term workforce stability:

• Applicants must be Australian Citizens or Permanent Residents. Due to the nature of the role, candidates must be available for long-term ongoing employment and able to work the full roster requirements without restrictions on hours or shift availability.

• Applicants must be available to work the full roster requirements of the position without limitations on hours or shift availability.

• Previous experience in a security monitoring centre, emergency communications centre, call centre, or similar operational environment.

• Experience using alarm monitoring or automation software.

• Knowledge of Contact ID signalling and alarm monitoring operations.

• Understanding of the differences between a security monitoring centre and a patrol or guarding control room.

• Comprehensive training and ongoing support.

• Stable long-term employment within a professional monitoring centre environment.

• Opportunities for additional shifts based on operational requirements.

• Career development opportunities, including progression into senior operator and supervisory roles.

• A supportive team culture with a strong focus on professionalism, accountability, and service delivery.

• Availability during afternoons and evenings throughout the initial training period is essential.

• A high standard of personal presentation and professionalism is required at all times.

• All applications will be treated with strict confidentiality.

• Only shortlisted applicants will be contacted.

You are reliable, calm under pressure, and able to follow procedures with a high degree of accuracy. You enjoy working with technology, take pride in your work, and understand the importance of professionalism when dealing with clients, emergency services, and critical incidents.

If you are looking for a rewarding career within the electronic security industry and take pride in accuracy, responsibility, and professional service, we encourage you to apply.

Please submit your application outlining your relevant qualifications, licences, employment eligibility, and experience.