Call Centre - Security Monitoring Operations Centre (Shift work) Full Time

Would you like to help us make our world a safer place?

Right now, somewhere in the world, someone’s most important assets are being monitored and protected by our Securitas team. From managing access control at corporate sites to monitoring critical systems in data centres, our Security Officers play a vital role in creating safe, secure environments.

If you're passionate about safety, customer service, protecting people and property, working with systems, and being part of a professional, diverse team - we encourage you to apply

About the Business

Securitas is the leading global security company with operations in 44 countries in North America, Europe, Latin America, Middle East, Asia, The Pacific and Africa. With more than 2000 branch offices and over 370 000 employees, we make a difference every day, all year round. Our values are the foundation of our operations, and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness.

About the role

We are a 24-hour, 7-days a week A1 Graded Security Alarm Monitoring Station looking for reliable and motivated Monitoring Centre/Call Centre Operators for Full Time employment with the availability to work a rotating roster. Post training rosters are combination of days, nights, afternoons and weekends.  Pay is above award wage.

 This is NOT a working from home role.

Start Date: Monday 14th September 2026

Your main duties will include:

• Attending to a high volume of inbound/outbound calls
• Monitoring of alarm systems in accordance with client instructions
• Monitoring of personal safety devices and liaising with emergency services
• Providing a consistent level of exceptional customer service
• Ensuring high accuracy with data entry and administration tasks
• Managing and providing a resolution to customer complaints
• Remotely monitoring of CCTV systems

Benefits and perks

• Above award rate wages  
• Ongoing training and development (5 weeks initial training)
• Career progression with one of the world’s largest security services providers
• Stable employment
• Low-cost monitoring for your home, friends, and family. 
• Ability to pick up extra shifts

Skills and experience

The ideal candidate will have the following skills and attributes:

• Strong customer service experience (retail, hospitality and previous call centre experience is advantageous)
• An excellent phone manner, with a polite, friendly, and positive attitude
• Strong communication, literacy, and numeracy skills; with a high level of attention to detail
• Resilience; must be able to deal with challenging scenarios and high stress situations
• Strong active listening skills
• Strong organisation skills; the ability to multi-task and prioritise duties
• Strong problem solving and decision-making abilities
• The ability to work as part of a team, or independently when required
• Intermediate Microsoft Office, and general I.T/typing skills

You must:

• Be available to work a rotating roster, including day, night, weekend, and public holiday shifts (8-10 hours per shift), with rosters typically rotating monthly. 
• Be available to commence on Monday 14th September 2026 for induction and training. Training roster listed below
• Have intermediate Microsoft Office skills and confident computer literacy
• Thrive in a fast-paced environment and be adaptable to changing priorities
• Be dependable, accountable, and a solid team player
• Have a positive attitude and calm demeanour
• Be customer service focused
• Remain confident and composed when managing challenging or high-pressure situations
• Learn quickly, think on your feet, and proactively solve problems
• Have your own transport (limited public transport in area after 10pm)
• Be able to obtain Security license for monitoring (within the probation period; at your own expense).  Click the link for more information: Apply for a new private security licence | Victoria Police
• Have permanent Australian residency (min. 12 months)

Training Roster:

Weeks 1 & 2:  4pm-Midnight

Weeks 3 & 4: 10am-6pm

Week 5: 12pm-8pm