General Manager – SIL/SDA Growth & Organisational Performance

About the role

An established and growing NDIS provider is seeking an experienced General Manager to lead the next stage of organisational growth. The core mandate is to expand the organisation's SIL and SDA footprint while ensuring it has the workforce, leadership, financial discipline, systems and clinical capability required to support that growth sustainably. This is a senior leadership role working closely with the Operations Manager and broader leadership team, with direct accountability to the Managing Director.

Key responsibilities

• Build and expand the organisation's SIL and SDA footprint

• Develop strong relationships with Support Coordinators, SDA providers, allied health professionals, hospitals and key referral partners

• Identify and convert viable participant and service opportunities

• Build a sustainable pipeline of new participant and service opportunities

• Ensure new services are operationally and commercially viable before commencement

• Ensure workforce capacity, recruitment and rostering capability keep pace with growth

• Strengthen organisational systems and backend infrastructure

• Drive revenue growth while protecting margins and labour efficiency

• Work closely with the Operations Manager to ensure service delivery capability supports expansion

• Lead and hold managers accountable for performance

About you

• Significant senior management or executive leadership experience

• Strong experience within the NDIS, disability or community services sector

• Strong knowledge and experience across SIL and/or SDA

• Experience working with complex disability or high-support environments

• Demonstrated experience growing or scaling service delivery operations

• Strong commercial and financial capability

• Experience leading managers and multidisciplinary teams

• Strong workforce planning capability

• Proven stakeholder and referral relationship skills

• Confidence holding leaders accountable