Senior Project Manager - Retail (Tenancy Coordination)

Company Description

At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.
Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries worldwide.
Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result our people get to enjoy working on some of the most exciting projects in the world.

Job Description

Due to growth and ongoing delivery success with our clients, Turner & Townsend's Project Management team in Melbourne are expanding and looking for a Senior Project Manager with retail experience. 

Position Purpose

The Senior Project Manager is responsible for the end-to-end delivery of retail tenancy outcomes while operating as a key second-in-command within the Tenancy Delivery team.

This role combines strong tenancy coordination expertise with commercial project leadership and plays a critical part in supporting the Retail Tenancy Lead in driving delivery performance, stakeholder alignment, and continuous improvement. The role requires a deep understanding of both landlord priorities and retailer expectations, ensuring commercially balanced, high-quality outcomes.

Key Responsibilities

End-to-End Project Delivery

• Lead the full lifecycle of retail tenancy projects, from deal handover through design, approvals, construction, and trading
• Manage multiple concurrent projects across new tenancies, refurbishments, relocations, and redevelopment works
• Drive programme, cost, quality, and risk outcomes aligned to both landlord and tenant expectations
• Ensure efficient transitions from leasing to delivery, maintaining momentum to meet trading deadlines

• Act as the trusted interface between landlord, tenant, and delivery partners, balancing competing priorities
• Translate asset requirements into practical outcomes for tenants, while protecting commercial and operational objectives
• Provide retailers with clear guidance on processes, approvals, design standards, and delivery pathways
• Influence internal stakeholders (Leasing, Asset Management, Operations) to support optimal tenant outcomes

Tenancy Coordination & Design Management

• Manage tenancy design submissions and approvals, ensuring alignment with:
  • Centre design guidelines
  • Statutory and authority requirements
  • Brand standards and retailer operational needs
• Facilitate efficient turnaround of design reviews and approvals to minimise delays
• Provide practical, solutions-focused feedback to retailers and consultants

• Understand retailer business drivers including:
  • Cost sensitivity and ROI expectations
  • Brand and customer experience requirements
  • Critical trading dates and launch pressures
• Support tenants in navigating landlord processes while advocating for practical outcomes
• Identify and resolve delivery challenges that could impact store opening timelines
• Manage the Vacate, Handover & Opening Schedules
• Create and manage the tenancy packs.
• Coordination between the builder, client, and stakeholders
• Program of works and driving the retailer to meet their handover date

• Manage project budgets, capital expenditure, and tenancy-related cost recovery where applicable
• Provide commercial oversight of:
  • Variations and value engineering
  • Contractor procurement and performance
  • Cost alignment with leasing deal assumptions
• Balance cost control with quality and brand requirements

Construction & Delivery Oversight

• Coordinate base build and tenancy works to ensure seamless integration
• Monitor contractor performance, site progress, and programme adherence
• Ensure compliance with WHS requirements, site constraints, and operational impacts
• Minimise disruption to trading environments and customer experience

• oversee all works comply with:
  • Building codes and statutory requirements
  • Landlord standards and operational constraints
  • Safety and risk management frameworks
• Identify and mitigate delivery risks early, particularly around programme and approvals
• Maintain strong documentation and audit trails

Strategic Contribution & Continuous Improvement

• Contribute to the optimisation of tenancy delivery processes across the portfolio
• Identify opportunities to improve speed to trade and tenant experience
• Provide insights into retailer expectations, market trends, and delivery challenges
• Support development of design guidelines and project standards

Qualifications

• 5+ years of extensive experience in retail tenancy coordination, project management, or construction delivery
• Demonstrated experience working with both landlords (shopping centres/developers) and retailers or client-side delivery
• Strong understanding of:
  • Retail leasing and tenancy delivery lifecycle
  • Shopping centre operations and constraints
  • Retail fit-out design and construction processes
• Proven ability to manage complex stakeholder environments with competing priorities
• Experience delivering projects in live trading environments
• Highly developed communication, negotiation, and influencing skills
• Advanced Microsoft skills are essential
• Strong leadership skills with the ability to lead and develop a team.
• Highly motivated and driven with a passion for delivering to your clients
• Degree in Construction Management, Property, Architecture, or related field
• Experience with major retail landlords and/or national/international retail brands
• Project management certification (PMP, PRINCE2, etc.)

Additional Information

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