Client Services Supervisor

Company Description

Mondiale VGL is a global logistics partner with strong roots in Oceania and operations spanning 19 countries.

For over 40 years, we’ve been connecting people, places, and possibilities — helping businesses thrive and enabling our team members to grow their careers across New Zealand, Australia, Asia, Europe, and the USA.

We deliver fully integrated logistics solutions — from sea and air freight to customs, warehousing, transport, and delivery — ensuring our clients’ supply chains run smoothly every step of the way.

With a passionate team of more than 1,500 professionals worldwide, we’re driven by collaboration, innovation, and a shared goal: to keep the world moving.

Join a company where your ideas matter, your development is supported, and your work truly makes an impact — because at Mondiale VGL, your career moves as fast as the world we connect.

Job Description

The Client Services Supervisor supports the National Client Services Manager in overseeing the daily operations of the client services team. This role carries a strong focus on coaching and developing team members, maintaining accountability to performance KPIs and SLAs, and managing a smaller portfolio of client accounts. The Supervisor ensures that service delivery meets company standards and promotes a culture of continuous improvement and high performance.

What You’ll Be Doing

Lead, coach, and inspire a team of Client Service Representatives, building capability and driving high performance through regular feedback and developmentOversee day-to-day operations to ensure tasks are delivered accurately, efficiently, and within agreed timeframesProactively identify gaps in skills, resourcing, or processes—and implement practical solutionsAct as a key escalation point for clients, ensuring issues are resolved quickly and professionallyManage a portfolio of client accounts, focusing on service excellence, retention, and identifying growth opportunitiesPartner closely with internal teams to ensure alignment on service delivery, onboarding, and ongoing client expectationsMonitor team performance, SLA adherence, and customer satisfaction metrics—using data to drive improvementsSupport onboarding of new clients and team members, ensuring smooth integration and ongoing success

Qualifications

Qualifications, Skills & Experience

Minimum 2+ years' experience in a supervisory or client service role within freight forwarding or logistics.Strong working knowledge of international trade, shipping procedures, and client onboarding.Demonstrated ability to coach teams, troubleshoot issues, and uphold service standards.Excellent interpersonal skills with a focus on relationship development and client satisfaction.

Additional Information

Why Mondiale VGL?

Join a company that values growth, balance, and inclusivity — where your voice and ideas matter.Be part of a diverse, supportive team that celebrates success together.Gain exposure to global supply chains and develop skills that can propel your logistics career anywhere in the world.Benefit from ongoing training, career progression pathways, and recognition for outstanding work.

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.