Migration Administration & Case Manager

About the role

Pacific Center Planet of Adventures Pty Ltd is seeking a Migration Administration & Case Manager to join our team on a full-time basis. This position is available at either our newly opened Coomera Waters office, QLD 4209, or our Airlie Beach office in the Whitsundays.

This is a strategic administrative role that combines case management expertise with administrative support functions. You will play a pivotal role in managing migration-related cases and administrative processes, ensuring smooth operations and delivering exceptional support to clients and internal stakeholders. This position is essential to our organisation's ability to provide timely, efficient and personalised migration services.

What you'll be doing

• Managing and coordinating migration cases from initial intake through to completion, ensuring all documentation is accurate and timely

• Maintaining detailed case files and records in compliance with relevant regulations and organisational standards

• Preparing and reviewing migration application documentation and correspondence

• Liaising with clients, government agencies and third parties to facilitate case progression

• Scheduling and coordinating appointments, interviews and consultations

• Processing applications, payments and administrative requests

• Monitoring case timelines and deadlines to ensure compliance and client satisfaction

• Maintaining accurate databases and filing systems

• Responding to client enquiries and providing updates on case status

• Assisting with document preparation, proofreading and formatting

• Supporting the development and maintenance of administrative procedures and templates

What we're looking for

Experience in immigration, migration or visa services would be highly regarded, but is not required.

• Proven experience in administrative support roles, ideally within migration services, legal services or a similar regulated environment

• Strong organisational skills with the ability to manage multiple cases and priorities simultaneously

• Excellent written and verbal communication abilities

• Proficiency in using Microsoft Office applications and case management software

• Attention to detail and commitment to accuracy in all documentation

• Ability to maintain confidentiality and handle sensitive information with discretion

• Customer service orientation with a professional approach to client interactions

• Problem-solving skills and the ability to work independently and as part of a team

• Relevant qualifications in administration, business studies or a related field would be advantageous

What we offer

Pacific Center Planet of Adventures Pty Ltd is committed to providing a supportive and professional work environment where employees can thrive. We offer competitive remuneration, opportunities for professional development and training, a collaborative team culture and a focus on maintaining work-life balance. We value our employees and provide a range of benefits designed to support your wellbeing and career progression within our organisation.

About us

Pacific Center – Visa to Australia is an established boutique-style migration practice with over 20 years of experience assisting individuals, families and businesses with Australian migration matters. We are dynamic organisation committed to delivering high-quality administrative and case management services. We pride ourselves on our professional approach, attention to detail and commitment to client satisfaction. Our team is dedicated to providing exceptional support and maintaining the highest standards in all aspects of our operations. We foster an inclusive workplace where every team member contributes to our success and growth.

Apply now

To apply, please submit your resume and a brief cover letter telling us about your relevant experience, your preferred office location (Coomera Waters or Airlie Beach), and why you believe you would be a great fit for our team.