Program Support Officer

Micah Projects is a community based not-for-profit organisation with a vision to create justice and respond to injustice at the personal, social, and structural levels in church, government, business, and society. We believe that every child and adult has the right to a home, an income, healthcare, education, safety, dignity, and connection with their community of choice. Micah Projects provides a range of support and advocacy services to individuals and families.

The Brisbane Domestic Violence Service (BDVS) is the specialist domestic violence service for the Brisbane metropolitan region. BDVS provides free and confidential services to adults and children impacted by domestic and family violence, with a focus on achieving safety and stability. Working from contemporary evidence-based best practice models, BDVS delivers crisis and case management, outreach, groups, safety planning, court support, information and referral, programs for men who perpetrate DFV, and psycho-social education.

As the BDVS Administration Assistant, you will play a vital role in supporting the operational and administrative functions of the Brisbane Domestic Violence Service. You will help ensure the smooth and efficient functioning of daily office operations, support frontline staff, and contribute to a professional, trauma-informed environment for participants. Working closely with the multidisciplinary team, you will provide administrative, data management, and coordination support that enables frontline workers to prioritise participant needs effectively.

This is a full-time employment opportunity until June 2027 at Level 3 of the SCHADS Award.

• Provide comprehensive administrative support including data entry, calendar management, document preparation, filing systems, and mail processes.
• Coordinate multiple email accounts and front desk enquiries with professionalism, discretion, cultural sensitivity, and a strong commitment to participant confidentiality and safety.
• Maintain participant records, meeting minutes, intake registers, reporting templates, and organisational databases in line with legal and organisational requirements.
• Support team operations through meeting coordination, venue bookings, catering arrangements, resource management, and logistical support.
• Uphold privacy, confidentiality, mandatory reporting, and domestic and family violence legislative requirements through trauma-informed and participant-centred practice.
• Provide proactive support to frontline teams by identifying administrative improvements and contributing to effective day-to-day operations.

• Relevant studies in Business/Administration and/or equivalent work experience.
• Knowledge and understanding of the nature, dynamics, and impacts of domestic, family and sexual violence.
• Advanced computer literacy and demonstrated experience using Microsoft Office, participant management systems, data collection, and reporting systems.
• Strong interpersonal, communication, organisation, and time management skills, with the ability to build respectful relationships with participants, colleagues, and partner services.
• Ability to work proactively and flexibly within a team environment and autonomously, with a commitment to the values and principles of Micah Projects.

• Experience working within the community services, domestic and family violence, social services, health, or not-for-profit sectors.
• Understanding of integrated service responses and collaborative practice within the domestic and family violence sector.
• Experience maintaining confidential records and supporting compliance and quality processes.
• Experience coordinating office resources, supplies, and administrative systems.

More information about the role and to learn more about the key selection criteria, select the link to the  Position Description - or see the copy attached below.  

For more information, please email  using the subject line: Program Support Officer enquiry via EthicalJobs.

• Join a well-recognised multidisciplinary organisation;
• Salary Packaging  option up to $15,899, increasing your take home pay (additional meals and entertainment card option up to $2,650);
• Access to discounted fitness facilities through Fitness Passport  for you and your family;
• Access to free and confidential Employee Assistance Program;
• Ongoing professional development opportunities, including further training, so you can broaden your horizons and sharpen your skillset during your time with us;
• Access to other employee benefits, including Portable Long Service Leave (QLeave ), supply of uniforms, and Flare benefits.

If you believe that you have interest, passion, and desire to make a difference in people’s lives, please click 'Apply Now' .

Please supply a Resume/CV and a covering letter/email addressing the Key Responsibilities and Essential Criteria (maximum of 2 pages), along with any other relevant documentation.

Applications will be assessed with interviews being conducted as they are received so do not delay in applying!

Micah Projects is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.