IT / Technical Support / IT Operations

IT / Technical Support / IT Operations📍 Location: Australia 🏡 Work Arrangement: Hybrid / Remote 🕒 Employment Type: Full-time / Part-time 🎯 Experience Level: Entry-Level / Experienced CandidatesAbout the RoleWe are looking for a reliable, technically minded, and customer-focused IT / Technical Support / IT Operations professional to join our growing technology and operations team in Australia.The successful candidate will provide technical support to users, troubleshoot hardware and software issues, assist with systems and applications, monitor IT operations, and help maintain reliable day-to-day technology services.This opportunity is suitable for IT graduates, entry-level candidates, technical support professionals, help desk specialists, system support staff, and early-career IT professionals looking to develop their careers in IT support and operations.Key ResponsibilitiesProvide first-level and second-level technical support to users.Respond to IT support requests, incidents, and service tickets.Troubleshoot hardware, software, network, account, and system-related issues.Assist users with Microsoft 365, Windows, applications, and common workplace technologies.Set up and maintain user accounts, permissions, devices, and software.Assist with password resets, access requests, and user onboarding/offboarding.Monitor IT systems, applications, and operational issues.Escalate complex technical issues to relevant IT teams or service providers.Maintain accurate records of incidents, requests, troubleshooting steps, and resolutions.Assist with system updates, software installations, configuration, and maintenance.Support IT asset and equipment management.Assist with network and connectivity troubleshooting.Follow IT security, access-control, data-protection, and company IT policies.Assist with backups, system documentation, and basic IT administration where required.Identify recurring technical issues and recommend process improvements.Prepare basic IT support and operational reports.Collaborate with internal teams to ensure efficient technology support.Provide professional and timely support to users in a remote or hybrid environment.What We're Looking ForStrong problem-solving and troubleshooting skills.Good understanding of computers, operating systems, software, and common IT technologies.Strong communication and customer-service skills.Ability to explain technical issues clearly to non-technical users.Good attention to detail and organizational skills.Ability to prioritize and manage multiple support requests.Comfortable working independently in a remote or hybrid environment.Proactive attitude and willingness to learn new technologies.Good English communication skills.Ability to maintain confidentiality when handling user and company information.Qualifications & ExperienceDiploma or Bachelor's degree in Information Technology, Computer Science, Information Systems, Networking, Cybersecurity, or a related field is preferred.Previous experience in IT support, help desk, technical support, system administration, or IT operations is advantageous.Entry-level candidates and recent graduates are encouraged to apply.Familiarity with Microsoft 365, Windows, Active Directory, networking, ticketing systems, or cloud platforms is an advantage.Experience with tools such as Teams, SharePoint, Azure, Intune, ServiceNow, Jira, or similar platforms is a plus.Relevant IT certifications such as CompTIA, Microsoft, Cisco, ITIL, or equivalent are advantageous but not mandatory.What We OfferHybrid / Remote working optionsFlexible working environmentTraining and technical development opportunitiesSupportive and collaborative team environmentExposure to IT support, systems, cloud technologies, and IT operationsOpportunities for career progressionOpportunity to develop practical technical and problem-solving skillsHow to ApplyInterested candidates are invited to submit their CV, including relevant education, IT experience, technical skills, certifications, software or systems knowledge, and relevant projects or achievements.We welcome applications from IT Support Specialists, Help Desk Technicians, Technical Support Specialists, IT Operations Assistants, Service Desk Analysts, System Support Officers, IT Graduates, Junior IT Support Professionals, and early-career technology professionals interested in developing their careers in IT Support and IT Operations in Australia.Habilidade para liderar equipes, delegar responsabilidades, desenvolver pessoas e criar um ambiente colaborativo.Capacidade de tomar decisões com base em dados, resolver problemas complexos e gerenciar riscos.Competência em comunicação clara e negociação com clientes, fornecedores e demais parceiros de negócio.Formação superior em administração, gestão de negócios ou áreas relacionadas será considerada um diferencial assim como experiência prévia em cargos de liderança e conhecimento em processos administrativos e financeiros.