New Client Consultant – Inbound Sales (Law Firm)

About the role

National Probate and Estates Group is looking for an accomplished telephone-based sales professional to manage and convert new client enquiries. Every day, people contact the firm because someone has died, a dispute has arisen within their family or they need help administering an estate. They are often unfamiliar with the legal process and uncertain about what to do next. Your role will be to understand their circumstances, establish trust, explain how the firm may assist and guide suitable prospective clients toward engaging the firm. This is an inbound sales position—not a receptionist, marketing or legal-administration role. You will receive a consistent flow of enquiries generated by the firm's established marketing channels. There is no cold calling and no requirement to source your own leads. Success requires empathy and judgment, but it also requires commercial confidence, disciplined follow-up and a genuine desire to convert appropriate enquiries into new matters.

Key responsibilities

• Respond promptly to new enquiries received by telephone, email and online channels

• Conduct structured initial conversations with prospective clients

• Identify their needs, urgency and suitability for the firm's services

• Build trust with people who may be bereaved, distressed or involved in a family dispute

• Explain services, processes and fees clearly and confidently

• Coordinate consultations with solicitors where legal assessment is required

• Prepare and send tailored follow-up communications, costs proposals and engagement documents

• Follow up prospective clients consistently and professionally

• Maintain accurate notes and manage the enquiry pipeline through the practice-management system

• Take responsibility for measurable conversion and new-client outcomes

About you

• Demonstrated success in inbound telephone sales, consultative sales or new-client conversion

• Experience converting warm enquiries involving considered or higher-value services

• Excellent spoken and written English

• Ability to establish rapport quickly and ask thoughtful questions

• Confidence discussing fees and asking prospective clients to proceed

• Strong follow-up habits and persistence to pursue opportunities without becoming pushy

• Sound judgment, discretion and emotional maturity

• Excellent organisation and attention to detail

• Experience working with conversion targets, sales pipelines or CRM systems

• Experience in legal, financial, medical, insurance, property, funeral or other professional services highly regarded

About us

National Probate and Estates Group is a specialist Australian wills and estates law firm based in Sydney CBD. The firm assists approximately 1,000 families each year with probate, letters of administration, estate administration and estate litigation. The practice has grown by combining specialist legal expertise with responsive service, clear communication and a strong commitment to clients.

Benefits

• A consistent pipeline of warm inbound enquiries

• No cold calling or personal lead-generation requirement

• Structured training in services and client intake process

• Direct support from the firm's directors and solicitors

• A competitive base salary and performance-based incentives

• Genuine scope to help refine conversion systems and progress into a senior intake or team-leadership position

• A professional Sydney CBD office environment