Customer Contact Officer wanted!

People. Purpose. Progress.

Casual | $35–$37 per hour + Super | OTE $4,000–$8,000 p.a. + Bonuses

Do you love talking to people?

Are you naturally positive, energetic and motivated by achieving great results?

We're looking for a Contact Centre Superstar to join the ARC team.

If you enjoy meaningful conversations, thrive in a supportive team environment and get a buzz from achieving goals, we'd love to hear from you.

At ARC, we partner with some of Australia's leading charities and not-for-profit organisations, helping them build stronger connections with their supporters and communities. Every conversation has a purpose, and every person on the other end of the phone matters.

What you'll be doing

• Make and receive calls with supporters, donors and members of the community.

• Build genuine rapport and create positive customer experiences.

• Listen carefully, understand people's needs and communicate with empathy and professionalism.

• Provide outstanding customer service and resolve enquiries.

• Work towards individual and team performance goals.

• Accurately record information and maintain CRM records.

• Represent some of Australia's leading charities and purpose-driven organisations.

• Continue developing your communication, customer service and relationship-building skills.

What we're looking for

We're not just looking for call centre experience - we're looking for personality.

You'll be someone who is:

• Naturally friendly, positive and confident.

• Comfortable speaking with people from all walks of life.

• A great listener who knows how to build genuine conversations.

• Goal-oriented and motivated by achieving results.

• Resilient and able to thrive in a fast-paced environment.

• A team player who contributes to a positive workplace culture.

• Professional, reliable and accountable.

• Curious, adaptable and eager to learn.

• Someone who takes pride in doing a great job.

Previous contact centre experience is preferred, and experience in the fundraising sector is highly regarded. We also welcome applicants with backgrounds in sales, hospitality, retail, banking, insurance or other customer-facing roles.

Why join ARC?

We want people to genuinely enjoy coming to work.

At ARC, we're building a team of people who are positive, passionate, accountable and motivated to succeed.

You'll receive comprehensive training and ongoing coaching, work with purpose-driven organisations, develop valuable communication and customer service skills, and have opportunities to broaden your experience across customer service, fundraising and sales.

Most importantly, you'll be part of a supportive team where your contribution is recognised and your success is celebrated.

Ready to join ARC?

If this sounds like you, we'd love to hear from you. Apply now and tell us a little about yourself and why you'd be a great fit for the ARC team.