Ready to Leave Hospitality or Retail? Mon–Fri Customer Experience Role

Hospitality and retail have already taught you more than you realise.

You know how to read different personalities, start conversations, stay positive under pressure and create a great experience, even when the day gets busy.

Those are valuable skills. The question is: are you ready to use them somewhere with better hours, stronger earning potential and a genuine pathway forward?

Pinnacle Sales Group is expanding, and we’re looking for confident, energetic people from hospitality, retail and other customer-facing backgrounds to join our Sydney team.

The opportunity

You’ll represent one of Australia’s leading not-for-profit organisations through face-to-face community engagement and fundraising campaigns across Sydney.

This is an active, field-based customer acquisition role, not a restaurant, retail store, call centre or desk-based position.

You’ll use your existing people skills to create positive conversations, communicate an important cause and inspire suitable members of the public to become ongoing supporters.

Each morning begins at our Surry Hills office before the team travels together to different campaign locations across Sydney.

No previous sales experience is required. We provide paid training, daily coaching and ongoing support.

What you’ll receive

• $38–$47 per hour, depending on experience and progression

• Uncapped weekly performance bonuses

• Paid training and daily coaching

• Full-time Monday–Friday schedule

• No night shifts or weekend work

• An energetic, ambitious and supportive team environment

• Regular recognition, competitions and team activities

• Opportunities to travel and work across Sydney

• Clear progression into senior sales, training and leadership

• The opportunity to join a growing division early and help shape its culture

What you’ll be doing

• Representing an established Australian not-for-profit organisation

• Engaging members of the public through face-to-face conversations

• Creating positive and memorable customer experiences

• Communicating the organisation’s work clearly and professionally

• Inspiring suitable people to become ongoing supporters

• Working toward individual and team campaign targets

• Participating in daily training and development

• Contributing energy, ideas and encouragement to the team

You may be a great fit if you

• Have experience in hospitality, retail, hotels, cafés, restaurants, gyms or another customer-facing environment

• Are confident, positive and naturally comfortable speaking with people

• Stay composed and professional when things become challenging

• Enjoy working within a social, goal-driven team

• Are coachable, reliable and ready to improve

• Want your effort and performance to be recognised

• Are available full-time, Monday–Friday

• Can commute to Surry Hills and work across Sydney locations

• Hold valid Australian working rights

Why make the move?

Hospitality and retail can build brilliant communicators, but they don’t always provide the hours, income or long-term progression people want.

At Pinnacle, we’ll help you turn those existing strengths into practical skills in customer acquisition, communication, ethical influence, training and leadership.

As the division grows, our strongest and most consistent performers will have opportunities to take on greater responsibility and help develop the people joining behind them.

We’re currently interviewing for multiple immediate-start positions.

If you’re ready to keep using your people skills, leave nights and weekends behind and build something longer-term, apply today with your current CV.