Customer Success Manager

Are you passionate about building strong relationships and delivering exceptional client outcomes? Do you thrive in dynamic, high-stakes environments where collaboration and innovation drive success? Start your new year with an exciting opportunity to make a real impact! Join us as a Customer Success Manager and be a critical part of supporting a major government client.

About MediRecords  

At MediRecords, we're at the forefront of revolutionising healthcare technology. Our innovative solutions empower healthcare providers with cutting-edge tools for exceptional patient care. Trusted by doctors, multidisciplinary clinics, hospitals, and government departments nationwide, our products drive impact. As a growing company, we foster a collaborative culture with a strong commitment to business integrity.  

About the Role  

As a Customer Success Manager at MediRecords, you will play a pivotal role in managing and strengthening the relationship with one of our most significant government clients. This position requires a strategic thinker with exceptional communication and problem-solving skills to navigate the complexities of working within a contractor-led partnership. You will be responsible for ensuring the seamless delivery of both major program initiatives and day-to-day support, aligning MediRecords’ services with the client’s goals. By fostering strong partnerships, coordinating with diverse stakeholders, and proactively addressing challenges, you will drive client satisfaction and help shape the success of critical healthcare projects.

Key Responsibilities: 

• Develop and maintain strong relationships within government organisations, ensuring proactive support and satisfaction.

• Foster collaboration and shared goals in a contractor-led partnership.

• Navigate complex scenarios with multiple stakeholders to achieve mutually beneficial outcomes.

• Support both major program deliveries and business-as-usual (BAU) activities.

• Communicate effectively across diverse roles and functions to align client and business objectives.

• Coordinate internal and external teams to deliver consistent, high-quality service.

• Proactively address customer challenges and provide innovative, goal-aligned solutions.

About You:

• Proven success managing key accounts, ideally within government or large, complex organisations.

• Demonstrated ability to build effective dual-party partnerships in contractor-led environments.

• Skilled in navigating complexity and delivering mutually beneficial outcomes.

• ⁠Professional certifications in project management, account management are advantageous.

• Outstanding interpersonal skills to engage diverse stakeholders effectively.

• Strong ability to manage multiple accounts and priorities while ensuring high-quality outcomes.

• Commitment to maintaining accurate documentation to underpin ongoing success.

• Adept at identifying challenges and driving solutions aligned with client and business goals.

Benefits:

• Secure a permanent full-time role with a competitive salary package.  

• Enjoy the flexibility of a hybrid work environment, granting you the autonomy to excel both in the office and remotely, enabling a balanced work-life integration.  

• Thrive in a dynamic and collaborative team environment, surrounded by driven and like-minded peers.  

• Access exclusive Employment Hero discounts on a wide range of products and services, from everyday essentials to entertainment options.  

• Propel your professional growth with tailored career development opportunities designed to align with your unique interests and goals.  

Learn more about MediRecords at www.medirecords.com