Head of Operations - Open Support

Open Support is a community service organisation committed to providing assistance to families in need across New South Wales through the active participation of trained volunteers and staff. Open Support supports the vulnerable in our society offering services that are professional, flexible and responsive to emerging community needs.

Open Support has 2 core areas of focus:

• Domestic and Family Violence including crisis accommodation and case management for women and their children, in particular those from culturally and linguistically diverse backgrounds.
• Social Isolation via the provision of social support to people who are isolated and lonely in order to improve wellbeing and enable lasting connection with community.

The Head of Operations is responsible for designing, leading, and continuously improving the organisation’s service delivery model to maximise impact for individuals experiencing social isolation and domestic and family violence.

This role ensures programs are safe, accessible, high-quality, and responsive to community needs. It focuses on building robust systems, strengthening service delivery capability, and embedding a culture of continuous improvement, accountability, and client-centred practice.

This is a leadership role with a strong emphasis on operational excellence, safeguarding, and sustainable impact at scale.

Success in this role will be demonstrated through the delivery of safe, high-quality, financially sustainable services that improve outcomes for clients, strengthen organisational capability, support workforce engagement and position Open Support as a leader in community service delivery

About you 

• Demonstrated ability to think strategically and deliver services within the context of broader organisational goals and sector developments.

• Financial management

• Change leadership​

• ​Proven ability to design and improve service delivery systems

• Experience managing risk, safeguarding, and compliance in a service environment

• Strong leadership and stakeholder engagement capability

Essential

• Senior leadership experience in operations within community services, social services, or not-for-profit sectors

• Demonstrated experience working in areas such as domestic and family violence, mental health, or social inclusion

• Strong understanding of trauma-informed and client-centred service delivery

Sponsorship / work rights for Australia 

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role. 

Equal opportunity  

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. 

As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community. 

How to apply 

The closing date for applications is 2nd September. Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.