SecureTech Engineer (Senior IT Field Support Engineer)

Before you apply, are you: 

Energetic: You can tackle any situation with enthusiasm and determination. 

Enthusiastic: You're highly motivated and naturally enthusiastic about what you do and that's reflected in the way you behave and talk. 

Empathetic: You are friendly, personable and a team player. You genuinely care about providing exceptional service to our customers, clients, and staff members.

Secure Parking Pty Ltd as trustee for Secure Kings Unit Trust is one of the largest commercial car park operators in Australia, with over 450 car parks across Australia and New Zealand. Secure Parking was founded over 40 years ago and is now owned by Park24 Co. Ltd., which is Japan's largest commercial car park operator.

Our vision is to be the leader in the markets we operate - as judged by the customers we serve, and this is grounded in our commitment to provide a seamless experience across every step of the customer journey.

Secure Parking's core values are People First, Resilience, Integrity, Daring and Passionate

We are looking for a SecureTech Engineer (senior IT field support engineer) who will support parking equipment and related IT systems installed in our car parks, ensure they are well maintained, repaired quickly in the event of failure, and that preventive maintenance is carried out regularly to maintain optimum functionality and availability.

They must have experience in IT infrastructure systems, commercial electrical trades, and troubleshooting and fault diagnostics.

Primary Duties and Responsibilities

• Identify software and hardware issues with parking equipment and associated IT systems and repair them to restore carpark operations.
• Perform regular software and hardware preventative maintenance on parking equipment to prevent outages at carparks.
• Install parking equipment, cabling, and associated IT systems at new carparks, and configure and test these systems.
• Maintain up to date information on asset locations, configurations and health status.
• Run diagnostic programs or use test equipment to locate the source of issues.
• Record detailed information on issues, their symptoms, diagnostic steps taken and their results, and resolution steps, as well as details of preventative maintenance, including travel time and time spent on site, in a regular, consistent, and timely manner.
• Regularly monitor the incoming work queue and ensure issues are actioned in a timely manner.
• Work closely with the SecureTech Lead, SecureTech Team Leader, business leadership and end customers.

The Successful Candidate Will:

• Work effectively and efficiently with minimal supervision on a day-to-day basis.
• Take direction from SecureTech and business leadership with regards to prioritisation of carpark maintenance, both from adhoc engagement and regular team-level meetings.
• Have a sound knowledge of basic IT systems and be comfortable using field communications and task management tools such as Microsoft Teams, Outlook and a mobile app for field support and asset tracking documentation.
• Be able to accurately identify basic IT devices such as 4G modems, firewalls, switches and servers, along with associated peripherals and cabling.
• Have sufficient knowledge of electrical and mechanical systems and principals to ensure safe interaction and repair of parking equipment.
• Be comfortable working with power tools to effect repairs on equipment such as boom gates and kiosks.
• Have a basic understanding of CCTV systems and their application to surveillance and recording.
• Have sufficient written and verbal communication skills to clearly and effectively document technical troubleshooting steps and current status of parking systems to colleagues and leadership.
• Actively train junior field support personnel and assist them with carpark equipment troubleshooting.
• Be comfortable working on a fixed roster, which may include hours outside standard business hours as well as weekends.
• Have an unrestricted drivers license.
• Comply with Secure Parking's Workplace Health and Safety policies, procedures and instructions to ensure a safe workplace.
• Undertake other reasonable duties as assigned and appropriate, including the expectation of potential changes to job functions associated with any technological advancement

At Secure, we are committed to building an inclusive workplace where Aboriginal and Torres Strait Islander peoples are welcomed, respected, and supported. Through our Diversity and Inclusion initiatives, we focus on creating fair opportunities and an accessible recruitment process. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply.

Apply now to get your career started!