Sales and Administration

Join a Growing Australian Business Making a Difference

Ecoflo Wastewater Management is a leading Australian supplier of sustainable wastewater solutions, specialising in composting toilets, greywater systems, wastewater treatment solutions, and off-grid infrastructure. With increasing demand across the residential, commercial, modular building, and tiny home sectors, we are seeking a motivated and customer-focused Internal Sales & Administration Consultant to join our growing team.

This is a diverse role combining sales, account management, customer service, and administration. You will be a key point of contact for customers, helping them find the right solutions while delivering an exceptional customer experience from enquiry through to order completion.

If you enjoy building relationships, solving problems, and being part of a supportive and growing team, we'd love to hear from you.

The Opportunity

Working from our North Brisbane office, you will play an integral role in supporting customers, generating sales opportunities, managing client relationships, and ensuring the smooth day-to-day operation of administrative functions within the business.

Key Responsibilities

Internal Sales & Customer Service

• Manage inbound sales enquiries via phone, email, website leads, and trade enquiries.

• Consult with customers to identify their requirements and recommend suitable products and solutions.

• Prepare and follow up quotations, proposals, and customer communications.

• Convert enquiries into sales through proactive customer engagement and relationship building.

• Maintain and manage sales opportunities within the company CRM system.

• Follow up leads and quotations to maximise conversion opportunities.

• Liaise with customers regarding orders, deliveries, product information, and technical enquiries.

• Support the achievement of sales targets and business growth objectives.

Account Management

• Build and maintain strong relationships with existing customers, builders, installers, trade partners, and dealers.

• Provide ongoing support and advice to customers throughout their purchasing journey.

• Identify opportunities for repeat business and additional product sales.

• Ensure a high standard of customer service and after-sales support.

• Work closely with internal departments to ensure positive customer outcomes.

Administration & Office Support

• Process customer orders and sales documentation accurately.

• Attend and assist with Trade shows.

• Maintain customer records, databases, and filing systems.

• Manage shared email inboxes and customer correspondence.

• Coordinate freight bookings and delivery requirements.

• Prepare reports, presentations, and business documentation as required.

• Assist with warranty claims, service enquiries, and after-sales administration.

• Support stock, purchasing, and general office administration activities.

• Contribute to continual improvement of internal processes and systems.

About You

Essential Skills & Experience

• Previous experience in internal sales, customer service, account management, or administration.

• Strong communication and interpersonal skills.

• Confident and professional phone manner.

• Excellent organisational and time management skills.

• Strong attention to detail and accuracy.

• Ability to multitask and manage competing priorities.

• Proficiency in Microsoft Office and computer-based systems.

• Positive attitude with a strong customer-focused approach.

Highly Regarded

• Experience using CRM or business management software.

• Experience within construction, plumbing, wastewater, manufacturing, environmental, or related industries.

• Sales experience with technical or solution-based products.

Why Join Ecoflo?

• Competitive salary package of $75,000-$85,000 + Superannuation.

• Full-time permanent position with long-term career opportunities.

• Supportive, friendly, and collaborative team environment.

• Ongoing training and professional development.

• Team lunches and company social events.

• Opportunity to work with an Australian-owned industry leader.

• Diverse role with exposure across sales, customer service, operations, and administration.

• Be part of a business that delivers sustainable environmental solutions throughout Australia.

Apply Now

If you are looking for a rewarding career with a growing Australian company and enjoy working in a customer-focused environment, we encourage you to apply.

Please submit your resume and a brief cover letter outlining your experience and suitability for the role.

Ecoflo Wastewater Management
Creating sustainable wastewater solutions for Australia.