Student Service & Admin Support Officer

*Alfa College: Underwood Campus Location (PART-TIME POSITION)

This position is suited to a person with CRICOS and Counselling experience. The position is to support administration and student services as Gamma & Alfa College grows.

The successful candidate will be a team player and:

• Aware of handling sensitive information

• Present in a business-like manner.

• Adaptable and pro-active

• Have good verbal and written communication skills.

• Well organized

• Focused on the experience of our students.

• Experience working with Axcelerate platforms.

• Advanced Microsoft office skills

• Strong attention to detail is a must.

• Minimum 12 months experience in an office environment

• Experience in an international education environment, especially in an RTO, would be an advantage.

• Fluency in a second language is not essential but highly regarded.

Student Service Tasks and Duties:

• Respond to inquiries from prospective international students and education agents in a professional and efficient manner.

• Coordinate student admission documents received from education agents and international students.

• Maintain all the data entries on the Student Management System

• Handling office tasks

• Providing scheduling support by booking appointments and preventing scheduling conflicts

• Screening phone calls and taking messages.

• Sign in, greet and assist visitors.

• Maintain polite and professional communication via phone, e-mail and mail.

• Help maintain student attendance records and files.

• Assist with enrolments, USIs and Student ID’s

• Identify and report continuous process improvements.

• Assist students as required.

• Assist the campus manager as required.

• Orientation support

• Support trainers Ordering and restocking stationery, uniforms and office supplies.

• Monitor and report student tuition fees.

• Admission Support 

• Activities/excursion schedule arrangement.

Academic Support Tasks and Duties:

• Updated the student’s result to Axcelerate

• Monitoring student’s course progress.

• Send warning letters each term and inform Admission team if enrolment need to cancel.

• Work with Academic Manager and support the assessment upload task.

• Contact student for support lessons.

• Process certificates or Statement for the student.

Finance Support Tasks and Duties:

• Record the student’s payment.

• Monitoring outstanding payment and contact students.

To Apply

Interested applicants please submit a cover letter and resume which demonstrates an ability to deliver on the responsibilities of this position.

Alfa College reserves the right to commence screening and interviews as soon as suitable candidates are identified, so please do not delay with your application.

* Applications by and through recruitment agencies will not be considered.