Administration Officer

The Opportunity:  

We are looking for a motivated and customer-focused individual to join our team as an Administration Officer in our OCM Admin Team. In this role, you will be the first point of contact for property owners, tenants, property managers, and suppliers, delivering exceptional service and ensuring smooth operations. 

This is a permanent, full-time position based in our St Kilda Road office, Melbourne VIC 3004.

No weekend work, Monday to Friday 9:00am – 5:00pm  

Your Day-to Day: 

• Handle inbound calls, addressing inquiries and requests using scripting or processing activity. 
• Make outbound calls for follow-ups, updates, and customer communications. 
• Process web forms and emails, following detailed process guidance and workflows. 
• Provide professional, polite, and courteous customer service. 

What We’re Looking For:  

• Permanent right to work in Australia required.
• Experience working in an admin or customer focused role.
• Experience de-escalating difficult customers.
• Proficient in processing emails, with accurate data entry and attention to detail.
• Team player, thriving in a high-performing environment.
• Someone with aspirations to grow, learn and expand their knowledge.

What we have to offer:

• Salary = $60,000 per annum + superannuation
• Career Progression into an Associate Owners Corporation Manager, then Owner Corporation Manager
• Paid Birthday Leave
• Fun team with a great vibe and culture

To Apply: 

If you are looking to advance your career in and work with a reputable company that values excellence, apply now! 

Please submit your resume outlining your experience and suitability for the role. Suitable candidates will be contacted for an interview.