Full-Time Administration / Customer Service Officer

Join a friendly, family-owned business where every day is different.

We’re looking for a friendly, organised and proactive Administration / Customer Service Officer to join our close-knit team.

If you thrive in a fast-paced environment, enjoy variety in your day, and are someone who can adapt quickly when priorities change, this could be the role for you.

About the role

Working alongside our two full-time and one part-time Office & Operations Team members, you'll play an important role in keeping our office running smoothly while delivering excellent customer service. This is a busy and varied role where no two days are the same. You'll be juggling different tasks, responding to customers and team members, managing changing priorities and helping ensure all tasks are delivered efficiently and our customers are happy.

We’re looking for someone who enjoys staying on their toes, can think quickly and confidently, and is comfortable switching between tasks as the day unfolds.

Adaptability is key. Urgent requests can arise, priorities can change and workloads may need to be reorganised at short notice. You'll need to stay calm, organised and solutions-focused while maintaining accuracy and providing great service.

About you

• Previous experience in administration and/or customer service with a genuine commitment to providing outstanding service

• Excellent telephone and communication skills and confidence dealing with customers, team members, suppliers and other stakeholders

• Highly organised and able to manage competing priorities and deadlines

• Thrives in a fast-paced environment and enjoys variety

• Flexible and adaptable, with the ability to respond positively when priorities change or unexpected situations arise

• Can multitask effectively without losing attention to detail

• Quick thinker who can make decisions, find solutions and keep things moving

• Positive attitude and willing to learn new skills and systems

• Good computer skills and confidence using Microsoft Office and other office systems

• Can work independently while contributing positively to a team

• Keen to learn new skills and office systems as required

• Experience in the trades industry and/or job scheduling is advantageous, but not essential.

What We Offer

• Full-time, permanent position with above-award remuneration

• Friendly, supportive and close-knit team

• Part of a well-established, family-owned business

• On-the-job training and ongoing support

• Varied role where every day brings something different

• The opportunity to make a genuine contribution and be a valued member of the team

Ready for a Role That Keeps You on Your Toes?

If you’re an organised, customer-focused person who enjoys a busy office, variety, problem-solving and adapting to whatever the day brings, we’d love to hear from you.

This is an office-based role, with an ASAP start preferred.

Please email your application and resume to ••••@pfplumbing.com.au — this is our preferred means of contact.

Applications close 4 September 2026, unless the position is filled prior.

Apply now and become part of our growing team!