Disability Support Worker

Complex Support Worker — Gippsland

Location: Gippsland VIC (Traralgon, Morwell,Warragul, Sale, South Gippsland) Employment Type: Casual Pay: Hourly rate based on qualifications and experience, aligned with the SCHADS Award + applicable penalty rates (Sat 150%, Sun 200%, PH 250%)

Not Every Support Worker Can Do This Work. Can You?

At Newdawn Support Services, we don’t just provide support — we empower people to live with dignity, independence, and connection. We are expanding across Gippsland and are seeking high-calibre Complex Support Workers who can confidently support participants with complex behaviours, dual diagnoses, trauma histories, and forensic backgrounds.

This is not a standard support worker role.

You must be:

• Calm under pressure
• Emotionally resilient
• Strong in trauma-informed practice
• Able to manage high-intensity situations professionally

About the Role

You will support participants with:

• Complex behaviours and crisis responses
• Mental health + disability (dual diagnosis)
• Trauma backgrounds
• Justice/forensic involvement

Your role is to enable, not just do — helping participants build independence, stability, and confidence.

What a Typical Day Looks Like

• Review support plans and Behaviour Support Plans (BSPs)
• Implement behaviour strategies and structured routines
• Provide personal care and daily living support
• Respond to behavioural incidents using de-escalation techniques
• Transport participants to appointments and activities
• Support community engagement and independence
• Administer medication as per plans
• Complete detailed case notes and incident reports
• Participate in team handovers and debriefs

Key Responsibilities

Direct Support (80%)

• Deliver person-centred support aligned with NDIS plans
• Implement Behaviour Support Plans (BSPs) consistently
• Manage behaviours using trauma-informed approaches
• Support participants with complex mental health needs
• Assist with daily living (meals, hygiene, routines)
• Support justice-involved participants with reintegration
• Maintain safe, structured environments

Documentation & Collaboration (20%)

• Complete case notes after every shift
• Submit incident reports within required timeframes
• Participate in team meetings and debriefs
• Work with clinicians, coordinators, and families
• Follow all compliance and reporting standards

What We’re Looking For

✅ Essential

• Certificate III or IV in Disability / Individual Support / Mental Health
• NDIS Worker Screening Check
• Working With Children Check (VIC)
• First Aid & CPR
• Driver’s licence + reliable vehicle
• Experience supporting complex behaviours or mental health
• Strong understanding of trauma-informed practice
• Ability to stay calm in crisis situations
• Emotional resilience and professionalism
• Commitment to ongoing roster consistency

🌟 Desirable

• Certificate IV in Mental Health
• Experience in SIL environments
• Experience with Behaviour Support Plans (BSPs)
• Experience supporting forensic/justice participants
• Knowledge of restrictive practices & reporting
• Experience with ShiftCare or similar systems
• Lived experience (valued)

What’s in It for You

• 💰Competitive Pay — Based on experience (SCHADS Level 2–3) + penalties
• 📈Career Growth — Clear pathway into senior roles for high-performing and committed staff
• 🎓Ongoing Training — Trauma-informed care, PBS, de-escalation
• 🧠EAP Support — Because this work is demanding
• 🤝Strong Team Culture — Real support from leadership
• 🕐Consistent Shifts — Morning, afternoon, sleepover
• 🌏Regional Impact — Make a meaningful difference in Gippsland

A Note from the CEO

“Complex support is not for everyone — and that’s okay. But if you’re the kind of person who stays calm when others can’t, who sees the person behind the behaviour, and who believes everyone deserves dignity — I want you on my team.”

Seun Morakinyo, CEO

How to Apply

📧 careers@newdawnsupportservices.com.au Subject: Complex Support Worker — Gippsland