Repairs Scheduling - VIC

Who we are?

Schindler Lifts Australia is part of the Schindler Group, one of the top elevator companies in the world, spanning 100 countries with more than 60,000 employees worldwide. Founded in Switzer-land in 1874, we are one of the largest suppliers of new elevators, escalators and moving walk-ways in Australia today, employing over 1,100 employees who design install, service and mod-ernise urban transport systems for almost every building type. Vertical Transportation is the way of the future and at Schindler, we differentiate ourselves with our modern technology and innova-tive people.

About the role?

We are currently seeking a highly organised and customer-focused Branch Administrator – Repairs Scheduling to join our Repairs team. Reporting to the Repairs Manager, you will play a critical role in ensuring our customers receive responsive and efficient service while supporting the day-to-day coordination of repair works and field operations.

The Package:

• Competitive salary of up to $90,000 + Super (based on experience)
• Join a supportive and collaborative team
• Ongoing training and development to support your career growth
• Access to a range of exclusive partner discounts
• Enjoy your birthday off every year!

Key responsibilities include:

• Coordinating and scheduling repair works, ensuring resources, customer access requirements and site readiness are effectively managed.
• Liaising with customers to book works, communicate scheduling updates and ensure site-specific requirements, permits, inductions and work method statements are in place.
• Managing and maintaining repair schedules and customer information within CRM systems.
• Providing operational support to field technicians by ensuring they have the information, materials and documentation required to complete repair works safely and efficiently.
• Processing work tickets, purchase orders, goods receipting, invoices and subcontractor documentation.
• Supporting contract and site administration activities, including maintaining data integrity within SAP and preparing customer correspondence and completion documentation.
• Assisting with timesheet management, reporting activities and maintaining registers for company-issued equipment.
• Promoting and supporting a strong safety culture in line with Schindler's Health, Safety and Environment requirements

What we are looking for?

To be successful in this role, you will bring:

• Previous experience in scheduling, work coordination, repairs administration or maintenance coordination, ideally within the building services, construction or related industries.
• Strong customer service and stakeholder management skills, with the ability to communicate effectively across all levels of the business.
• Excellent organisational skills with the ability to coordinate multiple priorities and work effectively in a fast-paced environment.
• Proven administrative experience with strong attention to detail and a commitment to maintaining accurate data and records.
• Experience using scheduling or CRM systems such as Simpro, MS Project or similar scheduling platforms.
• Intermediate to advanced Microsoft Office skills, particularly in Outlook, Excel and Word.
• Effective time management skills, a proactive approach to problem solving and the ability to work collaboratively within a team environment.
• A Year 12 qualification (or equivalent); post-secondary qualifications will be highly regarded.

What’s in it for you?

This role is an excellent opportunity for you to expand your existing skills in a large, global or-ganisation. At Schindler, we have a great culture that is supportive and inclusive. You will have the opportunity to grow and develop both personally and professionally whilst working with a great bunch of people. We offer job stability to our employees as we focus on promoting from within and foresee a growth trajectory of our business in the coming years. Package includes a great annual salary, competitive bonus program, opportunity to access educational support, ac-cess to staff discount scheme, a wide variety of social activities – even a day off for your birth-day.

How to apply?

If you are seeking an opportunity to join a Global Industry Leader and believe that you possess the required skills and qualifications to succeed in this role, please visit our Career site and complete our online application form. If you are an existing Schindler employee, please ensure you have discussed your application with your line manager prior to applying.

We support diversity and inclusion in all our workplaces; women, Aboriginal & Torres Strait Is-landers, people with a multicultural background or a disability are strongly encouraged to apply. Please note we do not accept applications from recruitment agents for any position, this includes those that are submitted directly to the company or where the recruiter has contacted a manager.